The Industry's Leading Source For F&I, Sales And Technology

Certification & Training

GM, NCM Associates Offer Profitability Consulting for Minority Dealers

February 09, 2012

OVERLAND PARK, Kan. — NCM Associates was selected by General Motors Minority Dealer Development (GM MDD) as the exclusive provider of an in-dealership consulting program designed to improve automotive dealership profitability.

In 2011, NCM Retail Operations Consulting assisted 18 GM MDD dealers in significantly improving their bottom-line profitability using the Profit Correction Meeting (PCM) program, according to the company. Upon their recommendation, GM agreed to make the PCM program available again in 2012.

“GM Dealer Development has partnered with NCM Consultants, known throughout the industry for their work and success in helping dealers analyze and improve retail operations, to deliver an in-dealership consulting program for interested dealers in the MDD network,” said Marina L. Shoemaker, General Motors director of dealer development and the Minority Dealer Development program. “The PCM program format has been developed to support MDD Dealers whose average ‘Net-to-Gross’ runs short of the current industry benchmark. The goal is to measurably improve performance against this metric which should include an increase in dealership profitability.”

Comments

  1. 1. Jacqueline [ March 15, 2012 @ 06:20PM ]

    In short, no you can't just bring it back. If you bought it from a dlaeer then you signed some paperwork stating that there was no warranty and you signed this paperwork acknowledging that you realize that the vehicle is being sold as-is. The Lemon Law will not protect you in a situation like this. The used-car Lemon Law varies from state to state but the dlaeership is required to fix the car free of charge, you can't just return it.

 

Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email:  

CLOSE [X]

READ NEXT

VIDEO: Tip of the Week

If the customer says “No” to a product, don’t ask “Why?” Instead, have a conversation. Gerry Gould shows you how in this week’s Tip of the Week.