The Industry's Leading Source For F&I, Sales And Technology

Certification & Training

Recent Videos

Displaying 25  -  45  of  45
Sort by most  recent | popular
 

F&I Tip of the Week: Follow the Recipe

Nov 10, 2014 | 2433 views

 

F&I Tip of the Week: Ask, Don't Tell

Oct 21, 2014 | 3736 views

 

F&I Tip of the Week: Attitude Adjustment

Sep 30, 2014 | 2245 views

 

ADTV: Gerry Gould Talks Industry Summit 2014

Sep 3, 2014 | 8529 views

 

F&I Tip of the Week: Rehashing Deals

Aug 19, 2014 | 3703 views

 

Understanding the Internet Shopper

Dec 6, 2013 | 3247 views

 

Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 8262 views

 

Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10461 views

 

The How’d-That-Feel Sale

Jun 6, 2013 | 3227 views

 

Where's the Customer?

May 21, 2013 | 2388 views

 

Setting the Right Tone

Apr 30, 2013 | 2968 views

 

Selling to Good and Lucky Drivers

Feb 19, 2013 | 2257 views

 

Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 3008 views

 

The Service Walk Reloaded

Jan 8, 2013 | 1908 views

 

Tip of the Week: Presenting the Value

Jan 3, 2013 | 2092 views

 

Meeting and Greeting With Purpose

Dec 13, 2012 | 1809 views

 

Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 3626 views

« Previous12Next »

Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler