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F&I Tip of the Week: The Pirate Method

Feb 5, 2015 | 2698 views


F&I Tip of the Week: Selling the "Y"

Nov 18, 2014 | 3242 views


F&I Tip of the Week: Follow the Recipe

Nov 10, 2014 | 2598 views


F&I Tip of the Week: Ask, Don't Tell

Oct 21, 2014 | 4012 views


F&I Tip of the Week: Attitude Adjustment

Sep 30, 2014 | 2422 views


ADTV: Gerry Gould Talks Industry Summit 2014

Sep 3, 2014 | 9177 views


F&I Tip of the Week: Rehashing Deals

Aug 19, 2014 | 3835 views


Understanding the Internet Shopper

Dec 6, 2013 | 3365 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 8494 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10859 views


The How’d-That-Feel Sale

Jun 6, 2013 | 3398 views


Where's the Customer?

May 21, 2013 | 2486 views


Setting the Right Tone

Apr 30, 2013 | 3177 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 2345 views


Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 3205 views


The Service Walk Reloaded

Jan 8, 2013 | 2025 views


Tip of the Week: Presenting the Value

Jan 3, 2013 | 2270 views


Meeting and Greeting With Purpose

Dec 13, 2012 | 1915 views


Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 3814 views

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So Here's the Deal

Ronald J. Reahard
(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard
Is offering eight products a bad idea? The magazine’s resident F&I pro says it depends on the producer and the presentation.

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard
Sometimes it’s not the teacher who leaves a lasting impression, it’s the student. The magazine’s resident F&I pro says goodbye to one trainee he will never forget.

[Video] Selling to Short-Term Owners

By Ronald J. Reahard

(Video) Selling High-Mileage VSC Plans

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Who Will Take Up the CFPB's Torch?

By Gregory Arroyo
The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo
Thanks could be in order when the industry gets together for NADA 2018, as the editor hears that a resolution to the Military Lending Act controversy isn’t far off.

Resolution Needed

By Gregory Arroyo

Rescinding the CFPB’s Auto Finance Guidance

By Gregory Arroyo

Mad Marv

Marv Eleazer
Proper Deal Structure Moves Mountains

By Marv Eleazer
His Madness has a simple but powerful piece of advice for newbie F&I managers and those struggling to adapt to the way finance sources are rating credit-challenged car buyers.

Show Us Some Love

By Marv Eleazer
His Madness has a message for dealers walking the show floor at NADA 2018: Don’t forget about the people who drive your business.

Chargeback Prevention

By Marv Eleazer

Your F&I Backup Plan

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler