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Tony Wanderon Rising GAP Claims Reveal Troubling Trends
GAP rates are on the rise. Insiders say dealers should welcome the increases, adding that the performance of this core F&I product points to a severe slowdown in the next 24 months.
The Big Difference: Statements vs. Objections
F&I trainer explains why handling statements like objections can put customers on the defensive and cost you the opportunity to illustrate the benefits of protection products.
The Million-Dollar Plan
Fixed-ops expert says dealers who aren’t selling prepaid maintenance plans in service are leaving millions of dollars on the service drive floor each year.
State of the F&I Union
A survey of 159 F&I professionals revealed a number of surprises — and confirmed at least one widely held theory — about compensation and how they feel about their work.
One-Chance Training
Do you show up every day to showcase your skills, or do you show up to develop them? F&I trainer explains the critical difference.