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September 2017, F&I and Showroom - Feature

F&I’s Compliance Driver

By Gil Van Over

An electronic menu can do more than drive the F&I process. Compliance expert offers standards and practices you can use to unlock an emenu’s true potential.

Tags: compliance, desking, digital retailing, F&I manager, F&I process, online F&I

September 2017, F&I and Showroom - Cover Story

Industry Reacts to GM's Disclosure Policy

By Gregory Arroyo

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

Tags: aftermarket accessories, compliance, customer disclosures, dealers, F&I managers, General Motors, Parts and Service, vehicle service contracts

August 2017, F&I and Showroom - Feature

Setting Up the Edesk

By Gil Van Over

Continuing with his noble effort to define the edealership, the magazine’s resident compliance pro explains why the desking process is ripe for digitization.

Tags: auto finance, compliance, desking, digital retailing, F&I manager, online F&I

November 2016, F&I and Showroom - Feature

Formalized and Documented

By Gil Van Over

The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.

Tags: CFPB, compliance, F&I, FTC

August 2016, F&I and Showroom - WebXclusive

Magazine Offers Details on Compliance Summit Program

By Tariq Kamal

Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.

Tags: ARMD resource Group, CNA National, Compli, compliance, Compliance Summit, Dealer Compliance Consultants, EFG Companies, F&I Express, gvo3 & Associates, Mosaic Compliance Consultants, NFADA, Reynolds & Reynolds, The Warranty Group, Total Dealer Compliance, UDS

August 2016, F&I and Showroom - WebXclusive

Certified for the Future

By James S. Ganther, Esq.

The magazine’s compliance pro breaks down Compliance Summit’s new certification component. He explains how it’s designed to address the industry’s true regulator.

Tags: CFPB, compliance, Compliance Summit, F&I manager, FTC, James Ganther

June 2016, F&I and Showroom - Feature

Hanging in the Balance

With moderator Robert Harkins looking on, Mosaic Compliance Services’ Jim Ganther offered his take on what the November elections could mean to the men and women manning the F&I office. If a Democrat is elected president, he said, the Consumer Financial Protection Bureau’s fair lending crackdown could intensify.

By Gregory Arroyo

The compliance gurus at F&I Think Tank agreed that a lot is riding on the outcome of November’s presidential elections — including the fate of the F&I department.

Tags: Adverse Action Notice, CFPB, compliance, Dealer Summit, F&I products

December 2015, F&I and Showroom - Cover Story

The Year Ahead: Part One

By David Nathanson

Dealer operations expert puts 2015 in the rearview mirror and identifies trends in sales, compliance and recalls that will affect dealers in 2016.

Tags: AutoNation, compliance, SAAR, Sonic Automotive, vehicle recall

November 2015, F&I and Showroom - Feature

Pressure Cooker

The NADA’s Andrew Koblenz detailed the industry’s more than four-year odyssey to protect dealer-assisted financing. He said although the CFPB is no longer bent on eliminating dealer participation, the industry’s campaign against regulatory overreach isn’t over.

By Gregory Arroyo

Speakers at Industry Summit 2015 say regulatory pressures are forcing the industry to confront deep-rooted issues that have plagued showrooms and F&I offices.

Tags: compliance, F&I, Industry Summit

November 2014, F&I and Showroom - Feature

What’s on the Menu?

By Brittany-Marie Swanson

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

Tags: AFIP, compliance, Damon Wiener, David Robertson, F&I menus, Hudson Cook LLP, Industry Summit, James Ganther, Mad Marv, Matt Nowicki, mobile menu, Mosaic, Tom Hudson

August 2014, F&I and Showroom - Feature

Handling Skittish Customers

By David Robertson

Asking customers to divulge sensitive information about themselves can sometimes lead to a polarizing exchange between the F&I manager and customer. The magazine’s compliance insider offers a few ways to put customers at ease.

Tags: AFIP, compliance, PERSONAL IDENTIFICATION INFORMATION

July 2014, F&I and Showroom - Feature

Codifying Common Sense

By David Robertson

Whether you believe it or not, most rules and regulations weren’t designed to make your life miserable. The magazine’s resident compliance expert says we can only blame ourselves.

Tags: AFIP, compliance, F&I products, FEDERAL REGULATION

December 2013, F&I and Showroom - Feature

Provide, Preserve, Protect

By Gerry Gould

Top trainer says the issues dividing most sales and F&I departments could be solved if compliance wasn't an F&I-only concern.

Tags: compliance, Disclosures, F&I menus, F&I sales, Gerry Gould

May 2012, F&I and Showroom - Feature

Facts, Anyone?

By Tom Hudson

Stories about dealer practices that harm consumers are prevalent, but the facts seem to be difficult to come by.

Tags: CFPB, compliance, FTC, Hudson Cook LLP

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