The Industry's Leading Source For F&I, Sales And Technology

F&I Products

TAG SEARCH RESULT: Homepage Main

1  -  50  of  68

March 2017, F&I and Showroom - Cover Story

Rising GAP Claims Reveal Troubling Trends

Tony Wanderon

By Gregory Arroyo

GAP rates are on the rise. Insiders say dealers should welcome the increases, adding that the performance of this core F&I product points to a severe slowdown in the next 24 months.

Tags: Auto Finance, Auto Loan Terms, claims, F&I products, GAP, Great Recession, guaranteed asset protection

March 2017, F&I and Showroom - Feature

The Big Difference: Statements vs. Objections

By John Vecchioni

F&I trainer explains why handling statements like objections can put customers on the defensive and cost you the opportunity to illustrate the benefits of protection products.

Tags: F&I manager, F&I process, F&I products, Objection Handling

February 2017, F&I and Showroom - Feature

The Million-Dollar Plan

By Michael Gorun

Fixed-ops expert says dealers who aren’t selling prepaid maintenance plans in service are leaving millions of dollars on the service drive floor each year.

Tags: F&I products, Michael Gorun, Prepaid Maintenance, Service Advisors, service drive sales

February 2017, F&I and Showroom - Feature

State of the F&I Union

By Ryan Fischer

A survey of 159 F&I professionals revealed a number of surprises — and confirmed at least one widely held theory — about compensation and how they feel about their work.

Tags: F&I director, F&I income, F&I manager, F&I products, Pay Plans, PVR, Ryan Fischer

February 2017, F&I and Showroom - Feature

One-Chance Training

By Rick McCormick

Do you show up every day to showcase your skills, or do you show up to develop them? F&I trainer explains the critical difference.

Tags: F&I manager, F&I products, F&I training, Rick McCormick, sales

February 2017, F&I and Showroom - Cover Story

F&I to Go

un Toyota’s Showroom2Go program combines process with technology. For the latter, the dealership partnered with website provider fusionZONE Automotive to customize the online buying platform. It includes a finance module, trade-in value calculator, and the software that puts it all together: Dealmaker.

By Brittany-Marie Swanson

Sun Toyota’s John Marazzi was already an internet sales evangelist before launching a fully online process in September 2016. In its first month alone, the program delivered 75 closed deals and an F&I per-copy average that was just $45 shy of the in-store average.

Tags: Digital Retailing, Online F&I, Sun Toyota, Test Drive, Toyota, vehicle delivery

December 2016, F&I and Showroom - WebXclusive

A Final Message From the Chairman

By Jeff Carlson

Jeff Carlson reflects on his term as the NADA’s 2016 chairman, highlighting the association’s victories as well as the challenges ahead.

Tags: CFPB, Jeff Carlson, NADA Chairman, NADA Convention and Expo

November 2016, F&I and Showroom - Feature

Formalized and Documented

By Gil Van Over

The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.

Tags: CFPB, compliance, F&I , FTC

October 2016, F&I and Showroom - Cover Story

Examining the Bricks-to-Clicks Push

Moderated by F&I Administration’s Kumar Kathinokkula, the P&A Leadership Summit’s ‘Presenting F&I Products Online” panel discussion featured (l-r) Matt Nowicki of IAS, The Impact Group’s Mark Thorpe, Cox Automotive’s Brett Pomerantz, Dan Lievrouw of American Guardian, F&I Director Justin Gasman.

By Gregory Arroyo

Tech vendors believe the industry needs to respond to customer dissatisfaction with the F&I process, but not everyone believes moving the process online is the answer.

Tags: Industry Summit, NADA, Online F&I, technology

August 2016, F&I and Showroom - Feature

Tearing Down Dealership Silos

Courtesy of iStock. 

By Tom McQueen

Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship.

Tags: Communication, Dealership, Operations, Silos

August 2016, F&I and Showroom - Feature

3 Steps to Selling Road Hazard Protection

AAA’s 2016 “Your Driving Costs” report showed that the annual cost to own and operate a vehicle in the United States fell to a six-year low thanks to a nearly 25% drop in fuel prices. However, the study also showed that all other costs associated with vehicle ownership are on the rise.

By Dwayne Wiggins & Stuart Brightman

AAA has given F&I managers a $3 billion reason every customer needs to drive off the lot with road hazard protection. Two F&I pros lay out a process for doing just that.

Tags: Driving Costs, F&I products, Potholes, Study

July 2016, F&I and Showroom - Cover Story

Greg Miller Breaks From F&I Tradition With New Venture

On April 20, 2016, Greg Miller inked a deal to acquire Bob Baker Toyota, marking his return after a year away from the business. The San Diego dealership will operate under his new enterprise: Greg Miller Automotive San Diego. 

By Eric Gandarilla

Greg Miller is back, more than a year after shocking the automotive world when he stepped down as CEO of the Larry H. Miller Group. And as he’s known to do, he’s doing things his way.

Tags: Greg Miller, Larry H. Miller, No-Haggle, One Touch Process, Sales Process, Toyota

June 2016, F&I and Showroom - Feature

Wielding the Velvet Hammer

The advantages females have over their male counterparts when selling product in the F&I office, along with the struggles and perception of women in the automotive retail industry, took center stage during “Doing It Our Way: Women in F&I.” Moderated by F&I Director Dina Wilson, the panel featured F&I professionals Teasha McMillion, Angela Barrett, and Diane Uzelac — each bringing more than 25 years of industry experience.

By Eric Gandarilla

At last month’s F&I Think Tank, female F&I pros shared their stories of perseverance in a male-dominated industry, talked about how times have changed, and explained why they believe women are the future of F&I.

Tags: F&I , training, Women in F&I

June 2016, F&I and Showroom - Feature

Hanging in the Balance

With moderator Robert Harkins looking on, Mosaic Compliance Services’ Jim Ganther offered his take on what the November elections could mean to the men and women manning the F&I office. If a Democrat is elected president, he said, the Consumer Financial Protection Bureau’s fair lending crackdown could intensify.

By Gregory Arroyo

The compliance gurus at F&I Think Tank agreed that a lot is riding on the outcome of November’s presidential elections — including the fate of the F&I department.

Tags: Adverse Action Notice, CFPB, compliance, Dealer Summit, F&I products

June 2016, F&I and Showroom - Cover Story

Operation Overhaul

Pictured is Superstition Springs’ Dealer Principal Alvin Heggs and Finance Director Ben Saxton. When Heggs closed the deal on the Mesa, Ariz., dealership three years ago, net F&I profit was around $240,000 per month, and the F&I team averaged $600 per copy on 135 units sold per month. Since then, F&I net profit has skyrocketed to $510,000 a month, while the F&I team now averages $2,700 per copy on 313 units sold per month.

By Brittany-Marie Swanson

Alvin Heggs took a leap of faith when he bought a fledgling dealership in Mesa, Ariz., three years ago. But his gamble on Superstition Springs Chrysler Jeep Dodge Ram paid off — in spades.

Tags: Dealership, F&I , Internet Leads, Operations

April 2016, F&I and Showroom - Cover Story

A New Direction

Pictured are Principle Auto CEO Abigail Kampmann and COO Mark Smith. Nine months after cofounding their four-store dealer group, they took a chance on a new auto-loan equity mining tool and marketing platform called VehicleXchange. It was developed by Dallas-based Pearl Technology Holdings LLC. At BMW of San Antonio, one of the group’s three Texas stores, sales grew 36% in the same year the dealership installed Pearl’s solution. 

By Eric Gandarilla

Principle Auto’s Mark Smith found success after abandoning some of his group’s tried-and-true sales strategies. Now he’s looking to take that change even further.

Tags: Equity Mining, Pearl Technology, Principle Auto, ShowroomXpress, technology, VehicleXchange

March 2016, F&I and Showroom - Feature

Menu Selling Reloaded

Photo courtesy of iStock. 

By Rick McCormick

F&I trainer believes new technology and expert salesmanship can combine to create an efficient and productive menu-selling process.

Tags: F&I menu, F&I Menu Presentation, technology, Tips

March 2016, F&I and Showroom - Cover Story

Mastering the Menu

By Gerry Gould

Does the transition to the F&I menu presentation stress you out? F&I trainer has the three-part cure.

Tags: Creative Selling, F&I menu, F&I Menu Presentation, F&I products

February 2016, F&I and Showroom - Feature

The CFPB's Misguided Crusade

By Dave Robertson

AFIP's executive director has some choice words for President Obama, Sen. Warren and the 'smartest guys in the room.'

Tags: Consumer FInancial Protection Bureau, Dodd-Frank Act, President Obama

February 2016, F&I and Showroom - Feature

Measuring Up

By Ryan Fischer

AutoNation's $1,500 per-copy claim was a great achievement, but one industry vet warns F&I pros against using it as a benchmark for F&I success.

Tags: AutoNation, goals, product penetration, PVR

February 2016, F&I and Showroom - Feature

Want vs. Need: A Lesson in Salesmanship

Courtesy of iStockPhoto.

By George Spatt

Industry veteran tells an entertaining tale of a conquest sale from 40 years ago to relay three key lessons about salesmanship and the art of listening.

Tags: Dodge, sales, Tips

February 2016, F&I and Showroom - Feature

Perfecting the F&I Turnover

Courtesy of iStockPhoto. 

By Anna Puzier

Expert says salespeople play a critical role in what happens in the F&I office. She lists four ways they can successfully pave the road to back-end sales.

Tags: Finance, Millenials, Profitability, sales

February 2016, F&I and Showroom - Feature

Nothing but the Truth

Courtesy of iStockPhoto. 

By Rick McCormick

F&I trainer says car buyers will only truly reveal their needs in an environment that rewards honesty. He offers a few trust-building tips designed to get customers to open up.

Tags: Tips, Tips for Success, training

January 2016, F&I and Showroom - Feature

Your Year of Self-Discovery

By Dave Robertson

The AFIP’s executive director offers a few ways F&I professionals can improve their performance and compliance acumen in 2016

Tags: AFIP, Certification, NADA, National Automobile Dealers Association

January 2016, F&I and Showroom - Feature

Credibility Does Sell

Gerry Gould was one of the featured trainers at Industry Summit 2015, held at the Paris Las Vegas this past September. Along with fellow UDS trainer Fernando Romani, Gould presented “Actions Speak Louder Than Words.”

By Gerry Gould

Top trainer says rapport moves the metal, but credibility moves the paper. He lists five ways F&I managers can build product-moving credibility.

Tags: Creative Selling, F&I training, Sales Training

January 2016, F&I and Showroom - Cover Story

Connection Commerce

By Gregory Arroyo

The editor goes one-on-one with MakeMyDeal founder Mike Burgiss, who says his company is making progress in its drive to connect car buyers to dealers online. Can he do the same for F&I?

Tags: car buying, Cox Automotive, F&I Connect, MakeMyDeal, Mobile Applications

December 2015, F&I and Showroom - Feature

'Tis the Season to Count Our Blessings

By Dave Robertson

The AFIP’s executive director gives thanks to the regulators and the regulations they enforce. He explains why dealers should do the same.

Tags: AFIP, CFPB, FTC

December 2015, F&I and Showroom - Feature

The Emotional Side of Selling

Rick McCormick was one of the featured trainers at Industry Summit 2015, held at the Paris Las Vegas this past September. He presented "Growing F&I From the Inside Out." 

By Rick McCormick

Top trainer reminds F&I pros to occasionally set aside the logical flow of product presentations and let emotions take over.

Tags: Creative Selling, F&I menus, F&I training

December 2015, F&I and Showroom - Feature

Out of the Box

Impact Group's Mark Thorpe says moving F&I product info online might hurt, not help, F&I product sales. 

By Brittany-Marie Swanson

Panelists and presenters at Industry Summit 2015 tackled online automotive retailing and what it means to move F&I out of the box and into the Digital Age.

Tags: Cox Automotive, digital, F&I Express, MakeMyDeal, MaximTrak, NADA, Protective Asset Protection Division, RouteOne

December 2015, F&I and Showroom - Cover Story

The Year Ahead: Part One

By David Nathanson

Dealer operations expert puts 2015 in the rearview mirror and identifies trends in sales, compliance and recalls that will affect dealers in 2016.

Tags: AutoNation, compliance, SAAR, Sonic Automotive, vehicle recall

December 2015, F&I and Showroom - Feature

GAP Is GAP, Right?

An important consideration when selecting a GAP waiver is how the contract terminates at the time of claim. Administrators have two choices: They can cancel the contract or earn the contract at the time of claim. 

By George Spatt

Too many dealers, F&I managers, agents and even providers think of GAP as a one-size-fits-all product. Product expert explains why that’s not the case.

Tags: ACV, GAP, Settlement

November 2015, F&I and Showroom - Feature

5 Ingredients for F&I Success

By Gerry Gould

The definition of F&I success may vary, but sustained production depends on industry and product knowledge, commitment, preparation and self-discipline.

Tags: F&I Managers, F&I training, Gerry Gould

November 2015, F&I and Showroom - Feature

F&I’s Shifting Paradigm

By Chris Meacham

An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.

Tags: Customer Experience, Customer Interview, Customer Service, F&I products, mobile menu

November 2015, F&I and Showroom - Cover Story

Agents of Change

Northwest Honda’s GM Tony Carter and business managers Sam Baylasy (center) and Camille Kim (right) are putting information about F&I online to build trust with customers.

By Brittany-Marie Swanson

Studies show that change is coming to the finance department, and dealerships like Northwest Honda and Southern Chrysler-Jeep are making sure their F&I offices are ahead of the digital curve.

Tags: CoVideo, EasyCare, F&I products, F&I Video, Online Buying, Online Marketing, Service Contracts, Video Advertising, YouTube

November 2015, F&I and Showroom - Cover Story

Fraud Alert

In January 2015, a man using a fake name purchased at least two vehicles online from Louisiana dealers with the intention of shipping them overseas.

By Brittany-Marie Swanson

Mansfield Auto World employees were stunned when a seemingly normal online transaction nearly turned into an international crime. Authorities say the dealership was the victim of a troubling new trend in auto theft.

Tags: Credit Cards, Fraud, identity theft, Internet Leads, Internet Shopper, Red Flags Rule

November 2015, F&I and Showroom - Feature

Selling Paint and Fab

By Kevin Lannon

Selling only the benefits of paint and fabric products could be walking you right into an objection. F&I expert says there is a better, more tangible way to present the protections.

Tags: F&I products, Menu Selling, paint and fabric

November 2015, F&I and Showroom - Feature

R.I.P. Payment Packing

By David Robertson

The AFIP’s executive director says it’s time to say goodbye and good riddance to a relic of F&I’s past. He explains why ‘a little wiggle room’ hurts new-car gross and puts sales at risk.

Tags: AFIP, Association of Finance and Insurance Professionals, CFPB, Consumer FInancial Protection Bureau, F&I manager, F&I products, interest rates, Payment Packing

November 2015, F&I and Showroom - Feature

Pressure Cooker

The NADA’s Andrew Koblenz detailed the industry’s more than four-year odyssey to protect dealer-assisted financing. He said although the CFPB is no longer bent on eliminating dealer participation, the industry’s campaign against regulatory overreach isn’t over.

By Gregory Arroyo

Speakers at Industry Summit 2015 say regulatory pressures are forcing the industry to confront deep-rooted issues that have plagued showrooms and F&I offices.

Tags: compliance, F&I , Industry Summit

October 2015, F&I and Showroom - Cover Story

Vroom Service

Vroom, which has raised $73 million in total equity funding since its founding in 2013 by former AutoNation execs Marshall Chesrown and Kevin Westfall, expects to generate $300 million in revenue this year.

By Gregory Arroyo

Vroom is one of a handful of firms attempting to prove that cars and F&I products can be sold online, with one major difference: The company was founded by former AutoNation executives.

Tags: AutoNation, F&I menus, F&I products, Online Buying

September 2015, F&I and Showroom - Feature

Rethinking the Showroom Generation Gap

By Scott Bergeron

The magazine’s newest contributor says the relationship between old car dawgs and new-age techies doesn’t have to be tumultuous.

Tags: Generation X, Generation Y, Millenials, Sales Training, technology

September 2015, F&I and Showroom - Cover Story

Setting the Pace

By Editorial Staff

Meet the five finalist for the 2015 F&I Dealer of the Year award, the winner of which was announced earlier this month at the magazine's annual conference.

Tags: F&I Dealer of the Year, F&I Pacesetters, F&I products, Industry Summit

August 2015, F&I and Showroom - Feature

Price Point

By Brittany-Marie Swanson

The New York attorney general’s crackdown on an F&I product provider and the dealerships that sold its credit repair services comes at a time when federal regulators are expected to tighten the screws on add-on sales.

Tags: Attorney General, CFPB, Consumer FInancial Protection Bureau, credit repair, Eric Schneiderman, F&I products, New York, Paragon Honda

July 2015, F&I and Showroom - Feature

What’s the Price?

By Eric Judson

A business manager from Buffalo, N.Y., offers his take on U.S. Bank’s announcement that it will monitor F&I product pricing.

Tags: CFPB, Consumer FInancial Protection Bureau, Dealer Financial Services, F&I pricing, F&I products, MILES program, U.S. Bank

July 2015, F&I and Showroom - Feature

Nothing to Fear

By Melinda Zabritski

Delinquencies remained in check despite total outstanding auto loan balances rising to an all-time high, signaling a healthy automotive credit climate.

Tags: Auto Loan Terms, Auto Loans, Delinquencies, Experian, Experian Automotive, First Quarter, Melinda Zabritski, Subprime

June 2015, F&I and Showroom - Feature

Excel-erate the Experience

By Gerry Gould

Making customers wait can doom the F&I process before it begins. The magazine’s resident F&I trainer details a time-saving process designed to put customers in a buying mood.

Tags: F&I manager, F&I Presentation, F&I process, Gerry Gould

June 2015, F&I and Showroom - Feature

F&I’s New Mantra

By Rick McCormick

The magazine’s resident F&I trainer says F&I pros need to exchange the mantra of ‘always be closing’ for ‘always be connecting.’

Tags: Customer Service, F&I manager, F&I training, Rick McCormick

May 2015, F&I and Showroom - Feature

Business as Usual

By Tariq Kamal

A Q&A with Warren Buffett and Larry Van Tuyl headlined the 2015 NADA/J.D. Power Automotive Forum, where the two executives discussed the direction of the nation’s fourth-largest dealer group post-acquisition.

Tags: Acquisition, Cecil Van Tuyl, Cox Automotive, Facebook, JD Power, NADA, National Automobile Dealers Association, New York, Sandy Schwartz, Van Tuyl Auto Group, Warren Buffet

December 2014, F&I and Showroom - Feature

F&I’s Holy Grail

By Martin S. Mason

An expert in windshield treatments says the two-decade-old product can deliver benefits no other protection can — that’s if it’s presented correctly.

Tags: F&I Presentation, F&I products, windshield protection

November 2014, F&I and Showroom - Feature

What’s on the Menu?

By Brittany-Marie Swanson

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

Tags: AFIP, compliance, Damon Wiener, David Robertson, F&I menus, Hudson Cook LLP, Industry Summit, James Ganther, Mad Marv, Matt Nowicki, mobile menu, Mosaic, Tom Hudson

November 2014, F&I and Showroom - Feature

Colorado F&I Manager Named 2014 F&Idol Winner

By Brittany-Marie Swanson

Justin Gasman is having a banner year. Coming off his F&I department’s best month ever, the 11-year veteran was named the 2014 winner of the IAS-sponsored F&Idol award.

Tags: F&I department, F&Idol, Industry Summit

« Previous12Next »