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September 2017, F&I and Showroom - Cover Story

Industry Reacts to GM's Disclosure Policy

By Gregory Arroyo

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

Tags: aftermarket accessories, compliance, customer disclosures, dealers, F&I managers, General Motors, parts and service, vehicle service contracts

August 2014, F&I and Showroom - Feature

Fueling the Service Pump

By John Lovin

The F&I office can fuel a dealership’s service-retention efforts. F&I insider offers up some recommendations designed to drive car buyers into the service lane.

Tags: parts and service, Prepaid Maintenance, Service Contracts, Tire and Wheel

July 2011, F&I and Showroom - Feature

The Tour That Drives VSC and PPM Sales

Salespeople should lead customers on a guided tour of the service and parts department while the F&I manager prepares their paperwork.

By Gerry Gould

The best way to sell a VSC is to create awareness of the need for service and to demonstrate your ability to handle it. F&I trainer explains how a quick tour of your service and parts department can do just that.

Tags: parts and service, Service Contracts, Vehicle Maintenance

April 2010, F&I and Showroom - Feature

Technology Takes Center Stage

Speaking on legislation that could enact the Consumer Financial Protection Agency, AFSA's Bill Himpler said the new agency might be off the table, but warned that regulators "still want a pound of flesh from the bank industry." As if on cue, Sen. Christopher Dodd (D-Conn.) who is championing finance reform legislation, unveiled a new bill in March that would create a consumer division inside the Federal Reserve, which AFSA opposes.

By Gregory Arroyo

Dealers at the industry's annual get-together said the Internet will set the terms for the market's recovery.

Tags: AFSA, credit unions, dealer, F&I products, Internet, inventory, NADA, parts and service, social media, technology

July 2009, F&I and Showroom - Feature

Bridging the Finance Gap

By Gregory Arroyo

Service Payment Plan has definitely been busy these days. Listen to what the company’s founder says about the current market, and how his company can help.

Tags: Credit, parts and service, Service Contracts

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