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December 5, 2017 - Industry News

EFG Companies Launches Mobile App

Born out of the F&I product provider’s 2015 and 2016 F&I Innovator of the Year competitions at Northwood University, EFG Companies’ Driver’s Advocate mobile app features a host of service-retention tools, including a loyalty rewards tracker, and doubles as an inventory-management tool.

Tags: Customer Loyalty, EFG Companies, F&I products, Mobile Applications, Service

December 5, 2017 - Industry News

Alpha Warranty Rolls Out Online Claims Submission Tool

The new online tool allows service departments to enter multiple claims and multiple jobs at once without having to call in the claim. Company officials said claims can be submitted through the portal in about two to three minutes.

Tags: Alpha Warranty Services, claims, F&I products

December 5, 2017 - Industry News

CNA National Welcomes New VP of Reinsurance

The F&I product provider named Rob Hehr to the newly created position of vice president of reinsurance. For the past seven years, the more than 25-year industry veteran served in an executive role with Gulf States Financial Services/GSFSGroup.

Tags: CNA National, F&I products, reinsurance

December 4, 2017 - Industry News

Alpha Warranty Named ‘2017 Top Workplace in Utah’ by Salt Lake Tribune

The honor adds to a host of other recognitions the company earned in 2017, including being named to the Utah Fast 50 and Utah 100 lists, having executives honored with the CXO of the Year award and winning the When Work Works workplace flexibility award.

Tags: Alpha Warranty Services, F&I product provider, top workplace

December 4, 2017 - Industry News

Dealertrack and DealerCenter Announce Strategic Partnership

Dealertrack and DealerCenter announced a new partnership designed to deliver a more connected F&I workflow for independent dealerships.

December 4, 2017 - Industry News

NAE/NWAN Earns Weatherhead 100 Award

National Automotive Experts was named to the Weatherhead School of Management’s Weatherhead 100 award winners for 2017.

November 29, 2017 - Industry News

Warranty Expert Joins AUL as Business Development Manager

Paul Leary, a 25-year veteran of the warranty business, will be responsible for working with agents and dealers in the company’s Central region.

Tags: AUL Corp., F&I products, vehicle service contracts

November 29, 2017 - Industry News

Alpha’s Robinson Earns Young Exec Honors

Jeff Robinson, vice president of risk and operations for Alpha Warranty, was named to Utah Business’ list of top ’20 in their 20s’ executives.

November 27, 2017 - Industry News

ADG Promotes Hahn, Kelly to Training Director

ADG has named Dan Hahn as director of training for fixed operations and David Kelly as director of training for variable operations.

November 20, 2017 - Industry News

Tabar Joins UDS as Director of Training

Thirty-year industry veteran John Tabar has joined United Development Systems as director of training.

November 20, 2017 - Industry News

Darwin’s Digital F&I Department Goes Live

Darwin Automotive has launched Darwin Online, described by the company as the auto industry’s first fully functional 24-hour F&I department.

November 16, 2017 - Industry News

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

John Pappanastos, president and CEO of EFG Companies

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive

November 15, 2017 - Industry News

Cordray Tells CFPB Staffers He Is Stepping Down

In an employee email obtained by F&I and Showroom, CFPB Director Richard Cordray announced he will leave his post by the end of November.

Tags: auto finance, CFPB, compliance, dealer participation, Richard Cordray

November 15, 2017 - Industry News

US Equity Advantage Partners With Brown & Brown

The new partnership will allow USEA to offer its biweekly F&I service to automotive and recreational vehicle dealers through the AGWSmenu platform.

November 8, 2017 - Industry News

Craig Robinson Named President of AAGI

The 20-year industry veteran and former executive with The Warranty Group will coordinate strategy and development for AAGI’s products, services, and technology. Tim Brugh, who held the title since May 2013, named CEO.

Tags: American Auto Guardian, Craig Robinson, F&I products, The Warranty Group

November 7, 2017 - Industry News

Traffic Control Introduces New Features

Traffic Control CRM has added three new features designed to help F&I managers get funded by promoting compliance with finance sources’ documentation requirements.

November 6, 2017 - Industry News

Protective Launches New FPC Premium Marine Protection Program

The program enhancements include an overhaul of engine and accessory coverage to better meet the needs of today’s watercraft. The additional benefits available with the FPC Marine program are now available with all engine and accessory coverage.

Tags: marine dealerships, Protective Asset Protection Division, vehicle service contract

November 6, 2017 - Industry News

ADG Makes List of Fastest-Growing Companies

Automotive Development Group has been named to this year’s Inc. 5000 list of the fastest-growing companies, marking its first appearance and joining the likes of FitBit and Pandora.

November 1, 2017 - Industry News

Bodden Joins GWC Warranty Sales Leadership Team

Cynthia Bodden

Cynthia Bodden has been promoted to the position of area vice president of sales for the Mid-Atlantic region by GWC Warranty.

October 31, 2017 - Industry News

Asbury: Q3 Revenue, Gross Profit Down Due to Hurricanes

Total revenue and gross profit were down 5% and 2% from a year ago, respectively, with Hurricane Irma having a significant impact on sales in the group’s core Florida and Georgia markets. F&I was a bright spot, with total gross profit up 4% and the group’s per-copy average increasing by $142 from a year ago to $1,547.

Tags: Asbury Automotive, F&I profit, Hurricane Harvey, Hurricane Irma, new-vehicle sales, public dealer, used-vehicle sales

October 25, 2017 - Industry News

Pence Casts Tiebreaking Vote to Kill CFPB's Arbitration Rule

The vice president cast his tiebreaking vote late Tuesday night. The measure now heads to President Trump's desk, where it is likely to be signed. Once it does, not only will the CFPB's arbitration rule be invalidated, the bureau won't be allowed to issue a similar rule unless authorized to do so in a subsequent law.

Tags: Arbitration, CFPB, compliance, F&I products

October 24, 2017 - Industry News

Consumer Advocacy Group Calls for Regulatory Review of F&I Product Pricing

The National Consumer Law Center is calling on lawmakers and regulators to investigate how dealers price F&I protections, claiming that an analysis of approximately 1.8 million vehicle transactions revealed inconsistent and discriminatory price markups over a span of six years.

Tags: auto finance, CFPB, compliance, dealer markups, F&I products

October 19, 2017 - Industry News

Fastlane Partners With F&I Express

Fastlane has partnered with F&I Express to incorporate VIN-specific vehicle service contract and aftermarket pricing in its dealer-focused online car-buying platform.

October 18, 2017 - Industry News

New York AG Reaches Two New Settlements in Payment Packing Crackdown

The attorney general's two-year crackdown on payment packing and the unlawful sale of credit repair services has resulted in 13 dealership settlements and more than $19 million in total restitution and penalties.

Tags: Credit Forget It, credit repair services, Eric T Schneiderman, F&I manager, jamming, payment packing

October 18, 2017 - Industry News

Assurant to Buy The Warranty Group in $2.5 Billion Deal

Under the transaction agreement, Assurant Inc. will become a wholly owned subsidiary of TWG Holdings Limited, whose name will be changed to Assurant Ltd. Assurant shareholders will own approximately 77% of the combined company, while TPG and its affiliates will own the remaining 23%. The transaction is expected to close in the first half of 2018.

Tags: Assurant Solutions, F&I products, The Warranty Group, vehicle service contracts, warranty

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