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Recent Videos

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Setting the Right Tone

Apr 30, 2013 | 122 views

 

Building a Better Evidence Manual

Apr 18, 2013 | 116 views

 

Selling Piece of Mind

Apr 9, 2013 | 160 views

 

Dictate Your Destiny

Feb 28, 2013 | 92 views

 

Selling to Good and Lucky Drivers

Feb 19, 2013 | 78 views

 

The Pocket Close

Feb 7, 2013 | 372 views

 

Selling With Purpose

Feb 5, 2013 | 121 views

 

Setting and Presenting the Menu

Jan 31, 2013 | 526 views

 

Presenting the Right Product Options

Jan 29, 2013 | 84 views

 

Embrace the Spotlight

Jan 24, 2013 | 142 views

 

Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 100 views

 

Transitioning to the Menu

Jan 17, 2013 | 75 views

 

Time to Eliminate

Jan 15, 2013 | 118 views

 

The Service Walk Reloaded

Jan 8, 2013 | 81 views

 

Tip of the Week: Presenting the Value

Jan 3, 2013 | 126 views

 

Building a Credit Application Business

Dec 20, 2012 | 84 views

 

Meeting and Greeting With Purpose

Dec 13, 2012 | 132 views

 

Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 174 views

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Blog

So Here's the Deal

Ronald J. Reahard
Help! My Dealership Is Packing Payments

By Ronald J. Reahard
Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

Sharing the Profit

By Ronald J. Reahard
After losing members of his sales team, a dealer asks the magazine’s resident F&I expert for his take on paying salespeople on F&I income.

Menus Don’t Work Miracles

By Ronald J. Reahard

Avoiding the AAA Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Red Flags Alert

By Gregory Arroyo
The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

GAP Suffers Another Setback

By Gregory Arroyo
The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

Car Buyers Need F&I

By Gregory Arroyo

Protecting F&I’s Future

By Gregory Arroyo

Mad Marv

Marv Eleazer
Readers Are Leaders

By Marv Eleazer
Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.

Comply Like Nobody’s Watching

By Marv Eleazer
His Madness wants F&I pros to commit to ethical dealings with customers and finance sources because it’s the right thing to do, not just for the very real threat of reprisal.

'We Never Buy This Stuff'

By Marv Eleazer

Stop Painting Dealers With a Broad Brush

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler