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September 2017, F&I and Showroom - Cover Story

Industry Reacts to GM's Disclosure Policy

By Gregory Arroyo

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

Tags: aftermarket accessories, compliance, customer disclosures, dealers, F&I managers, General Motors, parts and service, vehicle service contracts

February 2012, F&I and Showroom - Feature

Selling the Service ‘Up’

By David Linton

Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

Tags: parts and service

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