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F&I Tip of the Week: The Proper Disclosure

Jan 10, 2017 | 2014 views

 

F&I Tip of the Week: Maximizing the Deal

Dec 15, 2016 | 1440 views

 

F&I Tip of the Week: The Credit Interview

Jul 12, 2016 | 3534 views

 

The Editor Invites Readers to F&I Think Tank

Mar 9, 2016 | 1782 views

 

F&I Tip of the Week: The Impact Statement

Feb 4, 2016 | 2715 views

 

F&I Tip of the Week: Transitioning to the Menu

Nov 19, 2015 | 5938 views

 

F&I Tip of the Week: Writing Your Own Check

Jun 30, 2015 | 1976 views

 

F&I Tip of the Week: The Right Way to Listen

Jun 23, 2015 | 2003 views

 

F&I Tip of the Week: Measuring F&I Success

Jun 18, 2015 | 1881 views

 

F&I Tip of the Week: The Maintenance Upsell

Jun 9, 2015 | 2826 views

 

F&I Tip of the Week: Avoiding the Strikeout

Jun 2, 2015 | 2840 views

 

F&I Tip of the Week: Setting Expectations

May 28, 2015 | 2019 views

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Blog

So Here's the Deal

Ronald J. Reahard
(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard
The magazine’s resident F&I pro takes on a question about the Risk-Based Pricing Rule and its widely used exception notice.

(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard

Achieving $1,600 Per Copy

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Credit Crisis or Market Rationalization?

By Gregory Arroyo
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo

Time to Change the Message

By Gregory Arroyo

Mad Marv

Marv Eleazer
Debating the Chargeback

By Marv Eleazer
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer

Taking Inventory

By Marv Eleazer

On the Point

Jim Ziegler
Is Your Quick Lube Driving Away Business?

By Jim Ziegler
‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler

CPO: Are You In or Out?

By Jim Ziegler