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F&I Tip of the Week: The Proper Disclosure

Jan 10, 2017 | 3366 views

 

F&I Tip of the Week: Maximizing the Deal

Dec 15, 2016 | 2465 views

 

F&I Tip of the Week: The Credit Interview

Jul 12, 2016 | 4192 views

 

The Editor Invites Readers to F&I Think Tank

Mar 9, 2016 | 2237 views

 

F&I Tip of the Week: The Impact Statement

Feb 4, 2016 | 3309 views

 

F&I Tip of the Week: Transitioning to the Menu

Nov 19, 2015 | 7142 views

 

F&I Tip of the Week: Writing Your Own Check

Jun 30, 2015 | 2273 views

 

F&I Tip of the Week: The Right Way to Listen

Jun 23, 2015 | 2282 views

 

F&I Tip of the Week: Measuring F&I Success

Jun 18, 2015 | 2226 views

 

F&I Tip of the Week: The Maintenance Upsell

Jun 9, 2015 | 3282 views

 

F&I Tip of the Week: Avoiding the Strikeout

Jun 2, 2015 | 3390 views

 

F&I Tip of the Week: Setting Expectations

May 28, 2015 | 2383 views

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Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler