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Insider Tip of the Week

F&I Tip of the Week: Building a Strong F&I Office

Posted on May 14, 2015   |   2563 views

Becoming a great F&I manager is about building a strong F&I office. F&I trainer John Vecchioni outlines four areas F&I managers should focus on to do just that.

Blog

So Here's the Deal

Ronald J. Reahard
Selling to Short-Term Owners

By Ronald J. Reahard
The magazine’s F&I pro responds to a question about how to build value in F&I protections if the customer says he plans on paying off his loan long before the term expires.

(Video) Selling High-Mileage VSC Plans

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How do you sell a $3,000 VSC on an $8,000 car? Top trainer offers a four-step process to ensure every customer gets the protection they need.

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Handling the ‘Last Car’ Objection

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Done Deal

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Resolution Needed

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The editor debunks a few myths about the Consumer Financial Protection Bureau, then explains why the industry is on the brink of repealing the bureau’s auto finance guidance.

Still a Work in Progress

By Gregory Arroyo

It Is Unwise to Lower Your Defenses

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Mad Marv

Marv Eleazer
Chargeback Prevention

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How do you respond to a customer who wants to cancel the F&I program you sold them? His Madness digs into four common reasons consumers give for wanting out of a protection plan.

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Equipment failures can’t stop an F&I manager who is prepared for any contingency. His Madness lists four backup plans you can implement today.

Love It or Leave It

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G.O.Y.A.

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On the Point

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Sales Rock Stars Still Exist

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Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

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