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F&I Tip of the Week: Avoiding Bad Months

Jun 24, 2014 | 2925 views

 

F&I Tip of the Week: Selling Key Replacement

Jun 17, 2014 | 3169 views

 

ADTV: NADA on Flats, FIfth Third Investigated

May 23, 2014 | 1270 views

 

ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 5097 views

 

Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 5240 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 4784 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 5055 views

 

Understanding the Internet Shopper

Dec 6, 2013 | 3412 views

 

Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10975 views

 

Selling Tire and Wheel

Jun 17, 2013 | 3581 views

 

Selling Paint and Fabric

Jun 11, 2013 | 4169 views

 

The How’d-That-Feel Sale

Jun 6, 2013 | 3453 views

 

Give Buyers a Free 'No'

May 28, 2013 | 4068 views

 

Where's the Customer?

May 21, 2013 | 2512 views

 

Customer, May I?

May 7, 2013 | 3091 views

 

Setting the Right Tone

Apr 30, 2013 | 3247 views

Blog

So Here's the Deal

Ronald J. Reahard
Addressing F&I’s Internet Problem

By Ronald J. Reahard
A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard
Is offering eight products a bad idea? The magazine’s resident F&I pro says it depends on the producer and the presentation.

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard

[Video] Selling to Short-Term Owners

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Change Is Happening

By Gregory Arroyo
Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo
The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo

Resolution Needed

By Gregory Arroyo

Mad Marv

Marv Eleazer
Overcome Your F&I Weaknesses

By Marv Eleazer
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

By Marv Eleazer
His Madness has a simple but powerful piece of advice for newbie F&I managers and those struggling to adapt to the way finance sources are rating credit-challenged car buyers.

Show Us Some Love

By Marv Eleazer

Chargeback Prevention

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler