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ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 4787 views


Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4838 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4485 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4650 views


Understanding the Internet Shopper

Dec 6, 2013 | 3316 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10606 views


Selling Tire and Wheel

Jun 17, 2013 | 3493 views


Selling Paint and Fabric

Jun 11, 2013 | 4002 views


The How’d-That-Feel Sale

Jun 6, 2013 | 3308 views


Give Buyers a Free 'No'

May 28, 2013 | 3934 views


Where's the Customer?

May 21, 2013 | 2437 views


Customer, May I?

May 7, 2013 | 3012 views


Setting the Right Tone

Apr 30, 2013 | 3048 views


Building a Better Evidence Manual

Apr 18, 2013 | 2782 views


Selling Piece of Mind

Apr 9, 2013 | 3001 views


Dictate Your Destiny

Feb 28, 2013 | 3759 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2750 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 2306 views


The Pocket Close

Feb 7, 2013 | 6605 views


So Here's the Deal

Ronald J. Reahard
Selling High-Mileage VSC Plans

By Ronald J. Reahard
How do you sell a $3,000 VSC on an $8,000 car? Top trainer offers a four-step process to ensure every customer gets the protection they need.

Selling Warranty Compliance Plans

By Ronald J. Reahard
Do-it-yourself customers will tell you they prefer to save a few bucks by performing their own maintenance. F&I trainer has the perfect response for this common objection.

Handling the ‘Last Car’ Objection

By Ronald J. Reahard

Sold But Not Closed

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Rescinding the CFPB’s Auto Finance Guidance

By Gregory Arroyo
The editor debunks a few myths about the Consumer Financial Protection Bureau, then explains why the industry is on the brink of repealing the bureau’s auto finance guidance.

Still a Work in Progress

By Gregory Arroyo
The editor explains why he put another digital retailing startup on the cover and looks at two studies that point to online car buying and financing still being a work in progress.

It Is Unwise to Lower Your Defenses

By Gregory Arroyo

What's Really Behind the Subprime Pullback?

By Gregory Arroyo

Mad Marv

Marv Eleazer
Your F&I Backup Plan

By Marv Eleazer
Equipment failures can’t stop an F&I manager who is prepared for any contingency. His Madness lists four backup plans you can implement today.

Love It or Leave It

By Marv Eleazer
His Madness is reminded that excelling at F&I requires true passion for the craft. He offers a few suggestions for staying focused and mentally sharp.


By Marv Eleazer

The Little Things

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler