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Insider Tip of the Week

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F&I Tip of the Week: Criteria Selling

Jul 1, 2014 | 26 views

 

F&I Tip of the Week: Avoiding Bad Months

Jun 24, 2014 | 22 views

 

ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 79 views

 

Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 100 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 84 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 99 views

 

Understanding the Internet Shopper

Dec 6, 2013 | 16 views

 

Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 112 views

 

Selling Tire and Wheel

Jun 17, 2013 | 26 views

 

Selling Paint and Fabric

Jun 11, 2013 | 19 views

 

The How’d-That-Feel Sale

Jun 6, 2013 | 24 views

 

Give Buyers a Free 'No'

May 28, 2013 | 24 views

 

Where's the Customer?

May 21, 2013 | 21 views

 

Customer, May I?

May 7, 2013 | 28 views

Blog

So Here's the Deal

Ronald J. Reahard
Avoiding the AAA Objection

By Ronald J. Reahard
Top trainer advises F&I pros to eliminate the ‘I have AAA’ objection by downplaying the very real — but relatively minor — roadside assistance benefit included with most service contracts.

(Video) Capture Missed VSC Sales

By Ronald J. Reahard
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

The Dealer Moved My Goal Posts

By Ronald J. Reahard

Addressing F&I’s Internet Problem

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Protecting F&I’s Future

By Gregory Arroyo
The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

By Gregory Arroyo
With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

The Repair Is Covered

By Gregory Arroyo

Change Is Happening

By Gregory Arroyo

Mad Marv

Marv Eleazer
Stop Painting Dealers With a Broad Brush

By Marv Eleazer
His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

By Marv Eleazer
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.

Is That Legal?

By Marv Eleazer

Overcome Your F&I Weaknesses

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler