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Building a Better Evidence Manual

Apr 18, 2013 | 2923 views

 

Selling Piece of Mind

Apr 9, 2013 | 3146 views

 

Dictate Your Destiny

Feb 28, 2013 | 3877 views

 

7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2917 views

 

Selling to Good and Lucky Drivers

Feb 19, 2013 | 2361 views

 

The Pocket Close

Feb 7, 2013 | 6995 views

 

Selling With Purpose

Feb 5, 2013 | 2414 views

 

Setting and Presenting the Menu

Jan 31, 2013 | 5276 views

 

Presenting the Right Product Options

Jan 29, 2013 | 2000 views

 

Embrace the Spotlight

Jan 24, 2013 | 2266 views

 

Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 3271 views

 

Transitioning to the Menu

Jan 17, 2013 | 2641 views

 

Time to Eliminate

Jan 15, 2013 | 2480 views

 

The Service Walk Reloaded

Jan 8, 2013 | 2060 views

 

Building a Credit Application Business

Dec 20, 2012 | 1742 views

 

Meeting and Greeting With Purpose

Dec 13, 2012 | 1949 views

 

Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 3860 views

 

Interior/Exterior Protection

Dec 6, 2012 | 2113 views

 

GOYA

Dec 4, 2012 | 2050 views

 

The Sales Meeting Done Right

Nov 28, 2012 | 2309 views

 

Don't Rely on the Sales Consultant

Nov 27, 2012 | 1768 views

 

Credit Union

Nov 20, 2012 | 2026 views

 

The Menu Presentation

Nov 7, 2012 | 2301 views

 

Forget the Interview

Nov 6, 2012 | 1751 views

Blog

So Here's the Deal

Ronald J. Reahard
Addressing F&I’s Internet Problem

By Ronald J. Reahard
A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard
Is offering eight products a bad idea? The magazine’s resident F&I pro says it depends on the producer and the presentation.

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard

[Video] Selling to Short-Term Owners

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Change Is Happening

By Gregory Arroyo
Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo
The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo

Resolution Needed

By Gregory Arroyo

Mad Marv

Marv Eleazer
Overcome Your F&I Weaknesses

By Marv Eleazer
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

By Marv Eleazer
His Madness has a simple but powerful piece of advice for newbie F&I managers and those struggling to adapt to the way finance sources are rating credit-challenged car buyers.

Show Us Some Love

By Marv Eleazer

Chargeback Prevention

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler