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Meeting and Greeting With Purpose

Dec 13, 2012 | 130 views


Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 170 views


Interior/Exterior Protection

Dec 6, 2012 | 92 views



Dec 4, 2012 | 79 views


The Sales Meeting Done Right

Nov 28, 2012 | 88 views


Don't Rely on the Sales Consultant

Nov 27, 2012 | 84 views


Credit Union

Nov 20, 2012 | 76 views


The Menu Presentation

Nov 7, 2012 | 220 views


Forget the Interview

Nov 6, 2012 | 83 views


The Importance of Asking How Did You Feel

Oct 29, 2012 | 86 views


Guaranteed Asset Protection

Oct 25, 2012 | 94 views


Tips from the Field

Sep 18, 2012 | 79 views


Powertrain Coverage

Sep 7, 2012 | 75 views


Selling On Leasing

Aug 29, 2012 | 81 views


How Compliant is Your Presentation?

Aug 14, 2012 | 92 views


F & I Turnover

Jul 26, 2012 | 443 views



Jul 10, 2012 | 251 views



Jun 28, 2012 | 280 views


So Here's the Deal

Ronald J. Reahard
Help! My Dealership Is Packing Payments

By Ronald J. Reahard
Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

Sharing the Profit

By Ronald J. Reahard
After losing members of his sales team, a dealer asks the magazine’s resident F&I expert for his take on paying salespeople on F&I income.

Menus Don’t Work Miracles

By Ronald J. Reahard

Avoiding the AAA Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Red Flags Alert

By Gregory Arroyo
The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

GAP Suffers Another Setback

By Gregory Arroyo
The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

Car Buyers Need F&I

By Gregory Arroyo

Protecting F&I’s Future

By Gregory Arroyo

Mad Marv

Marv Eleazer
Readers Are Leaders

By Marv Eleazer
Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.

Comply Like Nobody’s Watching

By Marv Eleazer
His Madness wants F&I pros to commit to ethical dealings with customers and finance sources because it’s the right thing to do, not just for the very real threat of reprisal.

'We Never Buy This Stuff'

By Marv Eleazer

Stop Painting Dealers With a Broad Brush

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler