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F&I’s Compliance Driver
An electronic menu can do more than drive the F&I process. Compliance expert offers standards and practices you can use to unlock an emenu’s true potential.
Industry Reacts to GM's Disclosure Policy
General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.
Setting Up the Edesk
Continuing with his noble effort to define the edealership, the magazine’s resident compliance pro explains why the desking process is ripe for digitization.
Disbanding the 'Seven Car Club'
Sales expert lists three tasks dealers must complete to rid their showrooms of underperforming sales pros.
OnStar now counts 12 million customers globally, nearly half of whom are fleet customers. The service’s mobile app surpassed 1.5 billion interactions in December 2016. General Motors’ Greg Ross said the real innovation is OnStar the device, which establishes a link between a vehicle’s databus and the cellular infrastructure. The vehicle data flowing through that two-way connection is paving the way to future capabilities and services. The Connected-Car Opportunity
Two major players in the aftermarket telematics space are attempting to do what others have failed to achieve: carve out a profit opportunity for dealers in today’s connected-car evolution.