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July 2018, F&I and Showroom - Feature

Moving F&I Online

By Cheryl Miller

Dealer software expert makes the case for following your customers online and adopting a fully digital transaction.

Tags: auto finance, Dealertrack, digital retailing, F&I manager, F&I process, online F&I, software, technology

May 2018, F&I and Showroom - Cover Story

Transparency Wave Rolling Into F&I

More than 500 exhibitors lined the aisles inside the Las Vegas Convention Center for the National Automobile Dealers Association’s annual convention and exposition, which was held March 22-25. (Photo Courtesy of NADA)

By Gregory Arroyo

Digital retailing invaded the Las Vegas Convention Center in late March for NADA 2018, but its arrival did little to bring clarity to F&I’s cloudy future.

Tags: Carvoy, Cox Automotive, DealerSocket, Dealertrack, Dent Wizard, digital retailing, ELEAD1ONE, online F&I, Protective Asset Protection Division, Reynolds & Reynolds, Roadster

June 2017, F&I and Showroom - Cover Story

The Digital Evangelist

Integrating Dealertrack into Cox Automotive wasn’t Mark O’Neil’s only focus when he was named COO in March 2016. He was also charged with bringing together the company’s four business verticals — Retail Solutions, Inventory Solutions, Media Solution and Financial Solutions — to create what he called ‘One Cox Automotive.’

By Gregory Arroyo

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

Tags: Cox Automotive, Dealertrack, digital retailing, eMenu, MakeMyDeal, Mark O'Neil, online F&I

March 2015, F&I and Showroom - Cover Story

Sales at Your Fingertips

By Brittany-Marie Swanson

The explosion in smartphone usage among car shoppers put phone leads ahead of Internet leads at the close of 2014, a trend reflected in the deluge of mobile-ready offerings lining the aisles at NADA 2015.

Tags: apple, Customer Loyalty, Dealertrack, Dent Wizard, DMEautomotive, Edmunds, Edmunds.com, iPad, Mobile Applications, mobile solution, NADA, NADA Convention and Expo, smartphones, VinSolutions

January 2015, F&I and Showroom - Cover Story

Mobile Update

By Brittany-Marie Swanson

The noise has died down since the first tablet-based F&I menu hit the market in early 2011. But for dealerships like Bowling Green Lincoln Auto Sales, the mobile menu has delivered as promised.

Tags: Dealertrack, hybrid manager, Industry Summit, iPad, iTap Menu, iTapMenu, mobile menu, OptionSoft Technologies, Shawn McCool, StoneEagle Group, The Warranty Group

January 2015, F&I and Showroom - Cover Story

Online F&I

During Industry Summit’s “Building the Fully Online Sales Process” session, tech execs and dealer representatives spoke about the solutions connecting online customers to the in-store sales process.

By Brittany-Marie Swanson

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

Tags: Allstate Dealer Services, Autobytel, Black Book, Chrysler, Dealertrack, F&I products, Internet Leads, Internet Shopper, RouteOne, Safe-Guard, The Warranty Group

April 2014, F&I and Showroom - Feature

Transforming Automotive Retail

By Gregory Arroyo

Dealertrack’s Raj Sundaram says the industry is in the midst of major change. He believes the company’s acquisition of Dealer.com puts the firm in the perfect position to respond.

Tags: Acquisition, Dealer Websites, Dealer.com, Dealertrack, digital marketing

March 2014, F&I and Showroom - Feature

Full Speed Ahead

By Brittany-Marie Swanson

Compliance was top of mind at the 2014 NADA Convention & Expo, with product vendors showing the way to a faster, more transparent process in the F&I office and throughout the sales process.

Tags: ADP Dealer Services, Compli, DealerCentric, Dealertrack, Equifax, NADA Convention and Expo, National Automobile Dealers Association

January 2014, F&I and Showroom - Cover Story

Optimized for Mobile

By Brittany-Marie Swanson

The F&I director at Mercedes-Benz of Coral Gables says profit per retail unit increased 16% when his dealership switched from paper to an iPad-based menu. Profits have stayed strong ever since.

Tags: Dealertrack, eMenu, F&I products, F&I profits, iPad, iPad Menu, Mercedes-Benz, Mercedes-Benz Financial Services

November 2013, F&I and Showroom - Feature

Driving Tech Into F&I

By Brittany-Marie Swanson

Executives from five technology companies say it will take the efforts of those on the front lines to get the F&I office up to speed.

Tags: Dealertrack, electronic signatures, eMenu, F&I menus, IAS, Industry Summit, Jim Maxim, Jr., Marv Eleazer, Matt Nowicki, MaximTrak, The Impact Group, Tom Wilson

April 2013, F&I and Showroom - Feature

To Catch a Customer

The NADA’s leadership takes a tour of the show floor at the association’s annual convention.

By Gregory Arroyo

Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.

Tags: Allstate Dealer Services, Ally Financial, Dealertrack, Equifax, Gregory Arroyo, LoJack, NADA Convention and Expo

March 2012, F&I and Showroom - Cover Story

Updating F&I

By Gregory Arroyo

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

Tags: Bank of America, Chase, Dealertrack, Generation Y, Group 1 Automotive, iPad, iPad Business Applications, J.D. Power and Associates, Mobile Applications, Mobile Website, NADA, NADA Convention and Expo, Reynolds & Reynolds, social media, SOCIALDEALER, Wells Fargo

October 2011, F&I and Showroom - Feature

Mobile Tools Migrating Into Sales and F&I Processes

By Jennifer Washington

The pace of mobile technology adoption is quickening, and companies are lining up to help dealers transition to a mobile marketplace. Here’s a breakdown of seven solutions that are available now or will be in the near future.

Tags: ADP Dealer Services, BMW, BMW Financial Services, Dealertrack, Innovative Aftermarket Systems, iPad, iPad Business Applications, Mercedes-Benz, Mercedes-Benz Financial Services, Mobile Applications, mobile solution, Mobile Website, Reynolds & Reynolds, Warrantech Automotive

April 2010, F&I and Showroom - Feature

DMS Arena Heats Up

Symbolizing the heated arms race in the DMS arena, the Reynolds booth sat directly across the aisle from DealerTrack.

By Gregory Arroyo

Companies that went through Reynolds’ integration and certification program say the technology company upheld its promise to integrate third-party software companies, some even saying the debate over data access was more fervor than substance.

Tags: ADP Dealer Services, dealership management system, Dealertrack, IAS, Reynolds & Reynolds, technology

May 2009, F&I and Showroom - Cover Story

Downturn Opens Door for Technology

By Gregory Arroyo

Despite the prospect of losing dealer customers, software makers see a silver lining in today’s economic downturn. In fact, some providers believe the recession will be the vehicle to the industry’s digital future.

Tags: ADP Dealer Services, Chrysler Financial Services, dealership management system, Dealertrack, inventory, NADA, RouteOne, technology

February 2009, F&I and Showroom - Feature

Testimonials

By Read what's being said about F&I Software

Read what's being said about F&I Software

Tags: dealer, Dealertrack, Market Scan, software

May 2005, F&I and Showroom - Feature

Part 10: Follow Up on Missed Sales

By Jan Kelly

Just because customers decline a product or service at the time of purchase doesn't mean they won't reconsider if asked again.

Tags: Dealertrack, Lender, Sales Tactics, Tips for Success

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