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F&I Tip of the Week: The Follow-Up Opportunity

Jan 19, 2017 | 1386 views

 

F&I Tip of the Week: The Maintenance Upsell

Jun 9, 2015 | 2819 views

 

ADTV: Gerry Gould Talks Industry Summit 2014

Sep 3, 2014 | 7397 views

 

F&I Tip of the Week: The Power of the Pen

Jul 29, 2014 | 2121 views

 

F&I Tip of the Week: Criteria Selling

Jul 1, 2014 | 2058 views

 

Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4120 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 3879 views

 

Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 9839 views

 

Presenting the Right Product Options

Jan 29, 2013 | 1730 views

 

Embrace the Spotlight

Jan 24, 2013 | 1941 views

 

Transitioning to the Menu

Jan 17, 2013 | 2378 views

 

Building a Credit Application Business

Dec 20, 2012 | 1443 views

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Blog

So Here's the Deal

Ronald J. Reahard
(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard
The magazine’s resident F&I pro takes on a question about the Risk-Based Pricing Rule and its widely used exception notice.

(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard

Achieving $1,600 Per Copy

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Credit Crisis or Market Rationalization?

By Gregory Arroyo
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo

Time to Change the Message

By Gregory Arroyo

Mad Marv

Marv Eleazer
Debating the Chargeback

By Marv Eleazer
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer

Taking Inventory

By Marv Eleazer

On the Point

Jim Ziegler
Is Your Quick Lube Driving Away Business?

By Jim Ziegler
‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler

CPO: Are You In or Out?

By Jim Ziegler