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F&I Tip of the Week: The Follow-Up Opportunity

Jan 19, 2017 | 1632 views

 

F&I Tip of the Week: The Maintenance Upsell

Jun 9, 2015 | 2953 views

 

ADTV: Gerry Gould Talks Industry Summit 2014

Sep 3, 2014 | 7741 views

 

F&I Tip of the Week: The Power of the Pen

Jul 29, 2014 | 2168 views

 

F&I Tip of the Week: Criteria Selling

Jul 1, 2014 | 2105 views

 

Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4292 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 4054 views

 

Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10032 views

 

Presenting the Right Product Options

Jan 29, 2013 | 1767 views

 

Embrace the Spotlight

Jan 24, 2013 | 1986 views

 

Transitioning to the Menu

Jan 17, 2013 | 2429 views

 

Building a Credit Application Business

Dec 20, 2012 | 1488 views

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Blog

So Here's the Deal

Ronald J. Reahard
Combating CUs

By Ronald J. Reahard
Top trainer tells an F&I pro from San Antonio to stop fighting credit unions and join them. He also reveals three reasons most CU members should choose dealership financing.

Trading Rate for Product

By Ronald J. Reahard
A reader wonders if a scenario exists where trading rate for product doesn’t cross that invisible legal line. The magazine’s resident F&I pro weighs in.

(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard

(Video) Timing F&I

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Don’t Tune Out

By Gregory Arroyo
The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

Generationally Speaking

By Gregory Arroyo
What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

Credit Crisis or Market Rationalization?

By Gregory Arroyo

How to Lose a Customer

By Gregory Arroyo

Mad Marv

Marv Eleazer
There’s No ‘I’ in Team

By Marv Eleazer
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.

What’s the Rush?

By Marv Eleazer
When you’re having fun, the hours go by like minutes. His Madness shares advice for improving the car-buying experience.

Debating the Chargeback

By Marv Eleazer

Simple Is as Simple Does

By Marv Eleazer

On the Point

Jim Ziegler
Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler
The Alpha Dawg predicts that the latest round of technology disrupters will deliver more missed opportunities than closed deals.

Is Your Quick Lube Driving Away Business?

By Jim Ziegler

Who Shot the Dealer?

By Jim Ziegler