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PMDS Launches New Call Capture Solution

April 14, 2009

LEVITTOWN, N.Y. — Dealer consulting and technology provider Parayil & Mann Dealer Services Inc. has announced the release of TrueCall Plus, an advanced customer call capture solution for DealerUps CRM users.

TrueCall Plus is an enhanced version of TrueCall, the company’s popular suite of customer call capture tools that are designed to improve phone lead performance, increases sales force productivity and help dealers measure the success of their advertising campaigns. The advanced solution features mobile phone integration, pre-recorded message blasts, and click-to-call functionality. TrueCall Plus is available both as an add-on module for DealerUps, PMDS’ CRM system, and as a standalone solution.

"TrueCall Plus is a complete turnkey call recording and tracking solution that allows dealers to manage calls from any telephone, wireless or cellular device," said Stanley Parayil Thomas, PMDS' CEO. "It gives sales representatives total control over phone leads wherever they’re at — in the office, on the lot or working from home."

The system is designed to allow dealers to create audio recordings of each outbound call, which can be used to monitor salesperson performance and improve results. TrueCall Plus also comes with a built in auto dialer so that users never have to log out of the system to make a call. Dealers can generate over 200 detailed reports to monitor and measure results on a daily, weekly and monthly basis, according to the manufacturer.

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