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Training Calendar

Skills for the Business Manager with FILES Certification

7/9/2012 - 7/13/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

6/21/2012 - 6/22/2012

Dallas, TX

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Justin Jones (940) 632-9307 for details. Advance registration is required.

Training Calendar

Skills for the Business Manager with FILES Certification

6/18/2012 - 6/22/2012

Seattle, WA

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

6/18/2012 - 6/22/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

6/12/2012 - 6/13/2012

 San Jose, CA

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Robert Pizante at (408) 309-3500 for details. Advance registration is required.

Training Calendar

Skills for the Business Manager with FILES Certification

6/11/2012 - 6/15/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

6/6/2012 - 6/7/2012

Baltimore, MD

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Ed Goodwin (281) 634-8300 for details. Advance registration is requir

Training Calendar

Skills for the Business Manager with FILES Certification

6/4/2012 - 6/8/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

6/4/2012 - 6/8/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Advanced Canada Webinar (Canadian Dealers)

5/25/2012

Advanced Canada Webinar (Canadian Dealers)

Contact Blake Murray at Team One Canada at (519) 471-5150.

Call for details, advance registration required.

Training Calendar

Two Day "F&I Masters" Course

5/22/2012 - 5/23/2012

Coralville, Iowa

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Jake Neels (319) 631-5624 for details. Advance registration is required.

Training Calendar

Skills for the Business Manager with FILES Certification

5/14/2012 - 5/18/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

5/7/2012 - 5/11/2012

Pewaukee, WI

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

5/7/2012 - 5/11/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

4/23/2012 - 4/27/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

4/16/2012 - 4/20/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

4/9/2012 - 4/13/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

3/19/2012 - 3/23/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

3/12/2012 - 3/16/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

3/5/2012 - 3/9/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

2/21/2012 - 2/22/2012

Embassy Suites Dallas - Love Field

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Justin Jones (940) 632-9307 for details. Advance registration is requir

Training Calendar

Two Day "F&I Masters" Course

2/15/2012 - 2/16/2012

Salt Lake City, Utah

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact David Griffiths (801) 394-9963 for details. Advance registration required.

Training Calendar

Skills for the Business Manager with FILES Certification

2/13/2012 - 2/17/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

2/6/2012 - 2/10/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

10/25/2011 - 10/26/2011

Atlanta, GA

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Ed Goodwin (281) 364-8300

Blog

So Here's the Deal

Ronald J. Reahard
Menus Don’t Work Miracles

By Ronald J. Reahard
A fancy new menu can help streamline processes and improve customer engagement, but it won’t replace the hard-won skill and compassion of a true F&I professional.

Avoiding the AAA Objection

By Ronald J. Reahard
Top trainer advises F&I pros to eliminate the ‘I have AAA’ objection by downplaying the very real — but relatively minor — roadside assistance benefit included with most service contracts.

(Video) Capture Missed VSC Sales

By Ronald J. Reahard

The Dealer Moved My Goal Posts

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Car Buyers Need F&I

By Gregory Arroyo
Current market trends are playing right into the F&I product pitch, but they also reveal trouble ahead for the automotive retail industry at large.

Protecting F&I’s Future

By Gregory Arroyo
The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

By Gregory Arroyo

The Repair Is Covered

By Gregory Arroyo

Mad Marv

Marv Eleazer
'We Never Buy This Stuff'

By Marv Eleazer
Every F&I pro gets the occasional ‘F’ customer, but they’re a small part of your business and they’re not worth a minute of mental anguish.

Stop Painting Dealers With a Broad Brush

By Marv Eleazer
His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

By Marv Eleazer

Is That Legal?

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler