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Training Calendar

Skills for the Business Manager with FILES Certification

6/18/2012 - 6/22/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

6/12/2012 - 6/13/2012

 San Jose, CA

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Robert Pizante at (408) 309-3500 for details. Advance registration is required.

Training Calendar

Skills for the Business Manager with FILES Certification

6/11/2012 - 6/15/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

6/6/2012 - 6/7/2012

Baltimore, MD

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Ed Goodwin (281) 634-8300 for details. Advance registration is requir

Training Calendar

Skills for the Business Manager with FILES Certification

6/4/2012 - 6/8/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

6/4/2012 - 6/8/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Advanced Canada Webinar (Canadian Dealers)

5/25/2012

Advanced Canada Webinar (Canadian Dealers)

Contact Blake Murray at Team One Canada at (519) 471-5150.

Call for details, advance registration required.

Training Calendar

Two Day "F&I Masters" Course

5/22/2012 - 5/23/2012

Coralville, Iowa

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Jake Neels (319) 631-5624 for details. Advance registration is required.

Training Calendar

Skills for the Business Manager with FILES Certification

5/14/2012 - 5/18/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

5/7/2012 - 5/11/2012

Pewaukee, WI

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

5/7/2012 - 5/11/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

4/23/2012 - 4/27/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

4/16/2012 - 4/20/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

4/9/2012 - 4/13/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

3/19/2012 - 3/23/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

3/12/2012 - 3/16/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

3/5/2012 - 3/9/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

2/21/2012 - 2/22/2012

Embassy Suites Dallas - Love Field

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Justin Jones (940) 632-9307 for details. Advance registration is requir

Training Calendar

Two Day "F&I Masters" Course

2/15/2012 - 2/16/2012

Salt Lake City, Utah

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact David Griffiths (801) 394-9963 for details. Advance registration required.

Training Calendar

Skills for the Business Manager with FILES Certification

2/13/2012 - 2/17/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

2/6/2012 - 2/10/2012

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Two Day "F&I Masters" Course

10/25/2011 - 10/26/2011

Atlanta, GA

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Ed Goodwin (281) 364-8300

Training Calendar

Two Day "F&I Masters" Course

10/18/2011 - 10/19/2011

Grand Island, Nebraska

Last year, Team One Group’s training and processes produced 92 of the top 100 and the overwhelming majority of the top performing F&I departments in the country. Since creating the first old style, four column F&I menus in the early 1990’s, Team One Research and Training has worked with the top F&I managers in the country to develop the best F&I processes and techniques for the F&I Manager.

What Will You Learn At This Two Day Seminar?

First, you’ve been working too hard.

Over the last 19 years, through “real world” research and testing in real F&I departments, Team One has identified the keys to F&I success. That’s how we produced the top performers. One of the things we were able to develop is an F&I process that is easy. That’s right. Easy. As a matter of fact, the process we will show you is so easy, you will think it can’t possibly work. But it does.

Second, you’ve been taking too long.

Our top performers are averaging under 20 minutes, total F&I time, including paperwork. How do they do that? It's easy and simple. We'll show you how.

Third, a menu alone won’t do the job for you.

What? The company that created and licensed my menu says it won’t do the job? That’s right. The actual F&I menus are just one small part of a successful process. The menu you use is probably a copy of a copy of (version 2 or 3) that we licensed to a few big F&I companies in 1996.

If you like the menu you have, bring it, we’ll show you how to make it work. Either way, we will give you the menu no one else has, the Package Option™ menu, the top performing menu in the country, with Microsoft Excel© based software, as part of your seminar fee. No monthly fees, free.

Contact Chris Blakely (308) 534-5427 or (308) 530-8012 or Bob Scheinost (402) 429-5610

Training Calendar

Skills for the Business Manager with FILES Certification

10/17/2011 - 10/21/2011

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Training Calendar

Skills for the Business Manager with FILES Certification

10/17/2011 - 10/21/2011

Beaverton, OR

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.

Blog

So Here's the Deal

Ronald J. Reahard
The Dealer Moved My Goal Posts

By Ronald J. Reahard
Top trainer has hard-earned advice — and a word of warning — for F&I pros whose dealers seem to change their pay plans every time they have a good month.

Addressing F&I’s Internet Problem

By Ronald J. Reahard
A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard

Done Deal

Gregory Arroyo
The Repair Is Covered

By Gregory Arroyo
The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

Change Is Happening

By Gregory Arroyo
Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo

Mad Marv

Marv Eleazer
Is That Legal?

By Marv Eleazer
Is manipulating a sales agreement to accommodate a customer’s request to cash out of a dealer-arranged retail sales contract allowed? His Madness gets answers from the industry’s top legal mind.

Overcome Your F&I Weaknesses

By Marv Eleazer
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

By Marv Eleazer

Show Us Some Love

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler