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Training Calendar

Five-Day Intensive F&I School

11/6/2017 - 11/10/2017

The Woodlands, TX

 American Financial & Automotive Services Inc.’s F&I University (FIU) provides industry-leading F&I curriculum and online continuing education for today’s business manager. Through the award-winning FIU development program, industry experts offer career-building techniques rather than “job training.” Also, FIU has partnered with Automotive Compliance Education (ACE) to include ACE certification with their F&I curriculum. FIU is the only F&I school to offer this certification in an instructor-led format. Aligning compliance certification and F&I training creates an even stronger program for F&I professionals to take their career to the next level.

 REGISTER TODAY at www.AFASinc.com!

Training Calendar

Five-Day Intensive F&I School

10/9/2017 - 10/13/2017

The Woodlands, TX

American Financial & Automotive Services Inc.’s F&I University (FIU) provides industry-leading F&I curriculum and online continuing education for today’s business manager. Through the award-winning FIU development program, industry experts offer career-building techniques rather than “job training.” Also, FIU has partnered with Automotive Compliance Education (ACE) to include ACE certification with their F&I curriculum. FIU is the only F&I school to offer this certification in an instructor-led format. Aligning compliance certification and F&I training creates an even stronger program for F&I professionals to take their career to the next level.

REGISTER TODAY at www.AFASinc.com!

Training Calendar

Five-Day Intensive F&I School

9/11/2017 - 9/15/2017

The Woodlands, TX

 American Financial & Automotive Services Inc.’s F&I University (FIU) provides industry-leading F&I curriculum and online continuing education for today’s business manager. Through the award-winning FIU development program, industry experts offer career-building techniques rather than “job training.” Also, FIU has partnered with Automotive Compliance Education (ACE) to include ACE certification with their F&I curriculum. FIU is the only F&I school to offer this certification in an instructor-led format. Aligning compliance certification and F&I training creates an even stronger program for F&I professionals to take their career to the next level.

 REGISTER TODAY at www.AFASinc.com!

Training Calendar

Five-Day Intensive F&I School

8/7/2017 - 8/11/2017

The Woodlands, TX

 American Financial & Automotive Services Inc.’s F&I University (FIU) provides industry-leading F&I curriculum and online continuing education for today’s business manager. Through the award-winning FIU development program, industry experts offer career-building techniques rather than “job training.” Also, FIU has partnered with Automotive Compliance Education (ACE) to include ACE certification with their F&I curriculum. FIU is the only F&I school to offer this certification in an instructor-led format. Aligning compliance certification and F&I training creates an even stronger program for F&I professionals to take their career to the next level.

 REGISTER TODAY at www.AFASinc.com!

Training Calendar

UDS Training: F&I Certification School

7/17/2017 - 7/21/2017

This five-day certification session covers: 

  1. Introduction to F&I: This module provides a solid foundation for beginning a career in F&I.
  2. Administration and Management: This module addresses all the aspects of becoming a solid administrator and manager.
  3. Product Overview: This module will cover the common features of each F&I product.
  4. Ethics and Compliance: This module covers all the state and federal rules and regulations governing the F&I processes. The workshop concludes with a final exam, with individuals earning a passing score receiving a certificate.
  5. AutoMenu Presentation Styles and Techniques: Get a streamlined approach to the F&I menu presentation, as well as the techniques designed to improve product sales.
  6. Gaining Commitment: This module is designed to provide attendees with a consistent process for uncovering and handling objections.
  7. Control Through Finance: This module is designed to provide participants with the essential ingredients for maximizing the control of each deal.
  8. Lender Relations: This module is designed to provide attendees with an understanding of how to build better lender relations.
  9. Keys to Leasing: This module will explain the fairly simple logic and common terminology behind a lease. It will also uncover the F&I profit potential often overlook on such transaction.
  10. Setting the Stage for Success: Participants will leave with a fresh look at all of the preliminary aspects of being an effective and efficient business manager.

To register, call (727) 507-8200

Training Calendar

Five-Day Intensive F&I School

7/10/2017 - 7/14/2017

The Woodlands, TX

 American Financial & Automotive Services Inc.’s F&I University (FIU) provides industry-leading F&I curriculum and online continuing education for today’s business manager. Through the award-winning FIU development program, industry experts offer career-building techniques rather than “job training.” Also, FIU has partnered with Automotive Compliance Education (ACE) to include ACE certification with their F&I curriculum. FIU is the only F&I school to offer this certification in an instructor-led format. Aligning compliance certification and F&I training creates an even stronger program for F&I professionals to take their career to the next level.

 REGISTER TODAY at www.AFASinc.com!

Training Calendar

Skills for the Business Manager with FILES Certification

6/20/2017 - 6/23/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

6/13/2017 - 6/16/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Five-Day Intensive F&I School

6/12/2017 - 6/16/2017

The Woodlands, TX

American Financial & Automotive Services Inc.’s F&I University (FIU) provides industry-leading F&I curriculum and online continuing education for today’s business manager. Through the award-winning FIU development program, industry experts offer career-building techniques rather than “job training.” Also, FIU has partnered with Automotive Compliance Education (ACE) to include ACE certification with their F&I curriculum. FIU is the only F&I school to offer this certification in an instructor-led format. Aligning compliance certification and F&I training creates an even stronger program for F&I professionals to take their career to the next level.

 REGISTER TODAY at www.AFASinc.com!

Training Calendar

Skills for the Business Manager with FILES Certification

6/6/2017 - 6/9/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

5/23/2017 - 5/26/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

5/16/2017 - 5/19/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

5/9/2017 - 5/12/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

5/2/2017 - 5/5/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

4/18/2017 - 4/21/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

4/11/2017 - 4/14/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

4/4/2017 - 4/7/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

1/24/2017 - 1/27/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

1/17/2017 - 1/20/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

1/10/2017 - 1/13/2017

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

11/15/2016 - 11/18/2016

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

11/1/2016 - 11/4/2016

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

10/18/2016 - 10/21/2016

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

10/11/2016 - 10/14/2016

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

Training Calendar

Skills for the Business Manager with FILES Certification

10/4/2016 - 10/7/2016

Deerfield Beach, FL

Skills for the business manager focuses on the processes and selling methods used in the Finance and Insurance department, and integrates techniques proven to improve F&I revenue. This 5-day course covers such topics as the psychology of selling, the interview, the menu, product knowledge, and conversions. Special emphasis is placed on rigorous group exercises and interactive role-play activities. The FILES Certification focuses on legal compliance, as well as F&I processes and selling methods. Students who participate in this course must demonstrate both legal knowledge and exceptional sales skills in order to earn FILES certification. For more information, please visit www.performancedevelopmentcenter.com.  $1395 per attendee

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Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler