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TAG SEARCH RESULT: CSI

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March 7, 2017

5 Habits of Highly Successful Sales Professionals

Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.

March 7, 2017

(Video) Timing F&I

Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

March 7, 2017

How to Lose a Customer

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

January 10, 2017

F&I Tip of the Week: The Proper Disclosure

F&I trainer Gerry Gould says the best way to increase CSI and cut down on contracts in transit is a proper review of the customer's paperwork. He shows you how in his latest F&I Tip of the Week.

November 29, 2016

F&I Still a Drag on Improving Transaction Times, Survey Shows

Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.

January 19, 2016

GoMoto, Market Scan Develop New Sales Experience for Kuni Honda

The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.

January 14, 2016

Controlling the Conversation

His Madness is tired of all this new-age F&I talk. He calls on F&I managers everywhere to change the conversation by upping their game in three critical areas.

November 18, 2013

F&I a Team Effort at Serpentini Chevrolet

Strong numbers, a happy, productive staff and investments in the community propelled Serpentini Chevrolet of Strongsville (Ohio) to F&I Dealer of the Year honors.

October 1, 2010

Dissecting the Meet-and-Greet

Meeting customers in the showroom might not be for everyone, but the benefits often outweigh the negatives. Training expert provides his take.

November 1, 2009

5 Focus Factors of F&I

It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.

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