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September 18, 2017

Redefining the ABCs of Sales

Trainer believes in the power of persuasion but wants F&I pros to back it with effective training, sincere needs-discovery, and a personalized approach.

January 17, 2017

F&I Tip of the Week: Revisiting the Stapler Close

With technology being so pervasive in today’s new vehicles, F&I trainer reveals the one question that will set up the popular “Stapler Close” in his latest F&I Tip of the Week.

August 5, 2014

F&I Tip of the Week: Closing a Service-Contract Sale

United Development Systems’ Gerry Gould shares an effective way to close a service-contract sale. It starts by simply asking customers what their understanding of the factory warranty is.

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