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March 23, 2017

F&I Tip of the Week: Listen to Understand, Not Reply

Are you listening to reply? F&I trainer Gerry Gould explains why you shouldn’t in his latest F&I Tip of the Week.

March 20, 2017

AUL Corp. Releases 2017 F&I Training Schedule

The warranty and vehicle service contract provider released its 2017 F&I training schedule, which includes a three-day live course that will cover compliance, objecting handing, sales-to-F&I turnovers, and menu selling. It will be led by Kirk Manzo, director of global training for Assurant’s Vehicle Protection Services group.

March 20, 2017

Wise F&I Product Suite Now Available Through MaximTrak

Wise F&I’s voluntary protection products are now accessible through MaximTrak, a RouteOne company. According to officials, connecting the firm's F&I protections to MaximTrak’s F&I menu system demonstrates its focus on compliance, technology and simplicity for the customer.

March 7, 2017

The Big Difference: Statements vs. Objections

F&I trainer explains why handling statements like objections can put customers on the defensive and cost you the opportunity to illustrate the benefits of protection products.

March 7, 2017

Simple Is as Simple Does

A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

March 7, 2017

(Video) Timing F&I

Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

February 22, 2017

Interstate Title Solutions Partners With NIADA

The technology solution provider is the association’s newest National Member Benefit partner, which means association members will have discounted access to the firm’s out-of-state tax, title and registration tool, DMV Nationwide.

February 22, 2017

EFG Launches Multimedia Compliance Platform

The company today announced the launch of Common Sense Compliance, a platform designed to break through the legalese of automotive compliance with practical and actionable information. The platform will feature a video series and podcast hosted by Steve Roennau, the company’s vice president of compliance.

February 22, 2017

RoadVantage Appoints Mike Essig Director of Risk Management

Mike Essig is a 13-year industry veteran who specializes in actuarial analysis and risk management. He most recently served as risk management director and actuary at CNA National. He now joins a firm that's expanding contract volume, programs, staff and offices.

February 22, 2017

National Auto Care Names Steve Verney CFO

The company’s new executive retired from Allstate Insurance in 2015 after a 34-year career. Now he’ll head the F&I product provider’s finance, accounting, and reinsurance teams. His main goal, officials said, will be to help amplify the company’s recent profitable growth.

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