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August 19, 2017

6 Ways to Deliver Exceptional Service

Inspired by a visit to the suit store, His Madness lists six ways F&I pros can tailor their wares to fit any customer.

August 19, 2017

Setting Up the Edesk

Continuing with his noble effort to define the edealership, the magazine’s resident compliance pro explains why the desking process is ripe for digitization.

August 17, 2017

It's OK to Be Nervous

Top trainer welcomes an anxious recruit to the F&I ranks with 10 pieces of practical, hard-earned advice.

August 16, 2017

Ziegler Joins Compliance Summit Roster as Keynote Speaker

Trainer, author, forecaster and industry firebrand Jim Ziegler will deliver the keynote address at the upcoming Compliance Summit.

August 15, 2017

F&I Think Tank: Opening Session to Focus on Auto Finance's Cool-Down

In 2017’s opening quarter, auto loan balances registered single-digit growth for the first time in four years. F&I trainers Tony Dupaquier and Shaka Dyson will translate what the trends mean to the F&I office. They'll also offer strategies for uncovering a finance source’s appetite and training the desk on proper deal structure.

August 8, 2017

Top-Flight F&I Directors Join F&I Think Tank Roster

F&I Think Tank’s ‘The Director’s Chair’ will feature the F&I director for the magazine’s 2016 F&I Dealer of the Year in Tom Andrews, as well as former F&I Pacesetters Dan Mason and Justin Gasman. It will also feature His Madness, Marv Eleazer, as moderator.

July 25, 2017

IAS Seeks Entries for ‘Ask Frenchy’ Contest at Industry Summit

IAS and Industry Summit have teamed up to present ‘Ask Frenchy,’ a contest that will send five lucky dealers and F&I professionals on a free trip to Industry Summit.

July 18, 2017

Innovative Lending Releases Loan Management Tool for F&I Offices

Stip Trac was designed to help dealers and their F&I offices track cash flow, collect stips, and keep an open communication line with car buyers before and after their purchase. Dealers can also set contracts-in-transit limits, track money in transit by salesperson and more.

July 12, 2017

G.P. Anderson to Deliver ‘Art of the Presentation’ at F&I Think Tank

Former F&I Pacesetter G.P. Anderson returns to F&I Think Tank to deliver “Art of the Presentation,” a 50-minute look at the process and approach that made him an award-winning F&I director for Park Rapids, Minn.-based Thielen Motors.

July 11, 2017

5 Questions F&I Pros Must Answer Monthly

F&I trainer says your answers to five key questions will serve as a roadmap to an unreachable level of performance.

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