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181  -  190  of  124

December 17, 2014

Culture Change

Faulkner-Ciocca Ford is achieving big numbers in its small Pennsylvania borough. The secret to the store’s success is an approach that has torn down the walls between sales and F&I.

December 16, 2014

F&I Tip of the Week: Products that Complement

F&I trainer Gerry Gould delves into menu structure and explains how product arrangement can lead customers back to the premium package.

November 10, 2014

F&I Tip of the Week: Follow the Recipe

F&I trainer Gerry Gould details the recipe theory. What’s that? Well, if applied, it can be the difference between a good presentation and a bad presentation.

October 7, 2014

The Perfect Handoff

Like a relay race, winning the F&I profit race comes down to a perfect customer handoff from sales and a strict adherence to the process. F&I trainer offers a few process tips to ensure the baton doesn't get dropped.

May 27, 2014

F&I Tip of the Week: Selling the Premium Option

How do you get customers to commit to that left column, better known as the premium option? United Development Systems' Gerry Gould shows you how in his latest installment of F&I Tip of the Week.

April 7, 2014

Mastering F&I

The magazine’s compliance expert says talent will only get you so far. To rise above the rest, he says one needs to become a student of the F&I game.

January 21, 2014

Building Bigger F&I Muscles

Software expert makes a case for making the switch from paper to emenu, and he’s got stats to back it up.

January 21, 2014

Delivering on F&I’s Promise

After sitting through a few less-than stellar F&I performances, the magazine’s resident F&I pro recalls advice his father once gave him. It was a recommendation every F&I department should take to heart.

January 21, 2014

Hybridizing F&I

F&I trainer says F&I pros shouldn’t fear the interest dealers are showing in combining the roles of sales and F&I. From his experience, the F&I manager remains a critical component of such a process.

July 16, 2013

Training the Hybrid

Two dealers in New York and Texas say they weren’t trying to make a statement when they switched to a combined sales-and-F&I process; they just wanted to do right by their customers.