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TAG SEARCH RESULT: F&I process

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June 23, 2015

F&I Tip of the Week: The Right Way to Listen

Do you listen to your customers with the intent to reply or the intent to understand? F&I trainer Gerry Gould explains why it matters and how he learned the difference the hard way.

June 16, 2015

F&I Tip of the Week: Handling 'Can I Think About It?' Situations

What do you do when customers ask if they can think about it? F&I trainer Gerry Gould has the answer in his latest F&I Tip of the Week.

June 2, 2015

Excel-erate the Experience

Making customers wait can doom the F&I process before it begins. The magazine’s resident F&I trainer details a time-saving process designed to put customers in a buying mood.

May 28, 2015

F&I Tip of the Week: Setting Expectations

Do you inform your customers about how today’s technologically advanced vehicles will impact their cost of ownership? F&I trainer Drew Leslie explains why you should in his latest F&I Tip of the Week.

May 12, 2015

F&I Tip of the Week: ‘Can I Think About It?’

There’s nothing more aggravating than a customer asking for time to “think about it” after you've delivered a solid product presentation. F&I trainer Gerry Gould offers an effective response in his latest F&I Tip of the Week.

April 21, 2015

Asbury’s Q Auto Stores a Work in Progress

The tablet-driven, fixed-price F&I process at Asbury’s Q Auto stores didn’t perform as well as the traditional F&I process employed at the group's core stores, but officials said they are happy with the new format’s progress.

April 21, 2015

Tablet Usage Especially Low in F&I, Study Finds

An informal survey conducted by Auto/Mate Dealership Systems found that only 20% of dealership sales and service department utilize tablets. In F&I, only 7% of F&I departments polled employ a tablet-driven process.

April 2, 2015

Pelican Auto Finance, AUL Partner on New VSC Program

The subprime auto finance source joined forces with AUL to develop a new vehicle service contract program.

March 31, 2015

F&I Tip of the Week: Building an Evidence Manual

UDS’ Gerry Gould breaks down your evidence manual's must-haves in this week’s edition of F&I’s Tip of the Week.

January 29, 2015

Zurich Unveils Tablet F&I Menu

Officials with the F&I product provider said at last week’s NADA Convention & Expo that the company didn’t just develop a tablet menu, it developed a mobile F&I process.