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August 8, 2016

(Video) Losing the 'F' in F&I

An F&I pro says his dealership’s decision to remove the ‘F’ from his F&I duties is hurting his ability to handle customer objections. The magazine’s resident F&I pro weighs in.

August 8, 2016

Selling Outside the Box

Bernie Moreno’s Ohio dealer group is proving that a little tech and a lot of F&I process know-how do mix. So far, the combo has delivered satisfied customers and a 36% increase in the group’s per-copy average.

June 21, 2016

F&I Dealer of the Year: Nomination Deadline Extended

F&I and Showroom has extended the nomination deadline for its F&I Dealer of the Year award to Wednesday, July 13.

April 7, 2016

Lessons From the Indestructible Cockroach

AFIP chief finds clues to the survival of the F&I department in the hardier qualities of a common and durable pest.

April 7, 2016

2014 F&I Dealer of the Year Added to F&I Think Tank Roster

Vaden Automotive Group's Jane Vaden Thacher will be at next month's F&I Think Tank in Tampa, Fla., to explain how the group's sales and F&I process makes $1,400 per copy a reasonable expectation for F&I producers.

March 30, 2016

Time is Money

His Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.

March 30, 2016

6 Ways to Improve the F&I Experience

F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.

March 17, 2016

(In Spanish) F&I Tip of the Week: The Real Victim

Missing information or incomplete paperwork is the No. 1 complaint F&I managers have about sales, but who is the real victim when a key piece of information is missed or incorrect? F&I trainer Fernando Romani weighs in.

March 3, 2016

F&I Tip of the Week: Discovering the B.E.S.T.

The F&I professor returns to share an acronym he uses to describe the four personality types F&I pros see on a daily basis. He explains what they are and the approach F&I pros need to take with each one.

February 4, 2016

F&I Tip of the Week: The Impact Statement

Knowing your product’s features and benefits is critical, but F&I trainer John Vecchioni says that information won’t do any good without a solid impact statement. Find out what he means in his latest F&I Tip of the Week.