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TAG SEARCH RESULT: F&I process

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August 6, 2015

Industry Summit to Tackle the Online F&I Movement

The magazine’s annual conference will feature two workshops and two panels that will take a look at the digital challenges and opportunities facing the F&I office.

August 4, 2015

Wells Fargo Dealer Services Opens Second Office in New Jersey

The new location represents Wells Fargo Dealers Services’ 56th Regional Business Center. It’s also the first of two new offices the company plans to open in 2015.

June 25, 2015

F&I Tip of the Week: Trainer Explains Why Customers Reject Service Contracts

Customers will offer up a variety of reasons why they don’t want a service contract, but the F&I Professor John Vecchioni says there’s only one true reason why they’ll drive off without the protection.

June 23, 2015

F&I Tip of the Week: The Right Way to Listen

Do you listen to your customers with the intent to reply or the intent to understand? F&I trainer Gerry Gould explains why it matters and how he learned the difference the hard way.

June 16, 2015

F&I Tip of the Week: Handling 'Can I Think About It?' Situations

What do you do when customers ask if they can think about it? F&I trainer Gerry Gould has the answer in his latest F&I Tip of the Week.

June 2, 2015

Excel-erate the Experience

Making customers wait can doom the F&I process before it begins. The magazine’s resident F&I trainer details a time-saving process designed to put customers in a buying mood.

May 28, 2015

F&I Tip of the Week: Setting Expectations

Do you inform your customers about how today’s technologically advanced vehicles will impact their cost of ownership? F&I trainer Drew Leslie explains why you should in his latest F&I Tip of the Week.

May 12, 2015

F&I Tip of the Week: ‘Can I Think About It?’

There’s nothing more aggravating than a customer asking for time to “think about it” after you've delivered a solid product presentation. F&I trainer Gerry Gould offers an effective response in his latest F&I Tip of the Week.

April 21, 2015

Asbury’s Q Auto Stores a Work in Progress

The tablet-driven, fixed-price F&I process at Asbury’s Q Auto stores didn’t perform as well as the traditional F&I process employed at the group's core stores, but officials said they are happy with the new format’s progress.

April 21, 2015

Tablet Usage Especially Low in F&I, Study Finds

An informal survey conducted by Auto/Mate Dealership Systems found that only 20% of dealership sales and service department utilize tablets. In F&I, only 7% of F&I departments polled employ a tablet-driven process.