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TAG SEARCH RESULT: F&I process

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September 2, 2015

Digitizing the F&I Process Increases Consumer Satisfaction, Study Shows

A new study commissioned by MakeMyDeal and F&I Express showed that consumers who experience a digitized F&I process were more satisfied, more likely to return for their next vehicle purchase and more likely to refer the selling dealership to friends and family.

August 28, 2015

Let’s Ask Joe

Joe St. John may be the newest F&I trainer at Industry Summit, but he has a long history in the car business and some strong opinions about the future of the F&I office.

August 26, 2015

AUL Corp. Named to 'Best Places to Work in the North Bay’ List

AUL Corp. was named one of the North Bay Business Journal’s ‘Best Places to Work in the North Bay,’ the second time the provider of used-vehicle service contracts has earned the distinction.

August 11, 2015

Auto Loan and Lease Balances Top $1 Trillion, Equifax Reports

The auto finance industry originated nine million auto loans through the first four months of year, totaling $182.9 billion. Equifax said these were the highest levels for this time of year since it began tracking auto finance data.

August 6, 2015

Industry Summit to Tackle the Online F&I Movement

The magazine’s annual conference will feature two workshops and two panels that will take a look at the digital challenges and opportunities facing the F&I office.

August 4, 2015

Wells Fargo Dealer Services Opens Second Office in New Jersey

The new location represents Wells Fargo Dealers Services’ 56th Regional Business Center. It’s also the first of two new offices the company plans to open in 2015.

June 25, 2015

F&I Tip of the Week: Trainer Explains Why Customers Reject Service Contracts

Customers will offer up a variety of reasons why they don’t want a service contract, but the F&I Professor John Vecchioni says there’s only one true reason why they’ll drive off without the protection.

June 23, 2015

F&I Tip of the Week: The Right Way to Listen

Do you listen to your customers with the intent to reply or the intent to understand? F&I trainer Gerry Gould explains why it matters and how he learned the difference the hard way.

June 16, 2015

F&I Tip of the Week: Handling 'Can I Think About It?' Situations

What do you do when customers ask if they can think about it? F&I trainer Gerry Gould has the answer in his latest F&I Tip of the Week.

June 2, 2015

Excel-erate the Experience

Making customers wait can doom the F&I process before it begins. The magazine’s resident F&I trainer details a time-saving process designed to put customers in a buying mood.