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July 1, 2009

5 Tenets of Pink-Slip Protection

Debt protection might look and feel like credit insurance, but it’s not. Listen to what this lending services expert has to say about this buyer-incentive product.

June 1, 2009

Being Brilliant at the Basics

The market dynamics might be in constant flux, but the goals of an F&I manager aren’t. F&I trainer reveals his secrets to becoming brilliant at the basics.

May 27, 2009

JM&A Group Adds Paintless Dent Removal Product

JM&A Group, a provider of F&I products in the automotive industry, is now offering Paintless Dent Removal (PDR) coverage provided by Dent Wizard.

May 4, 2009

APCO/EasyCare Named as One of Georgia’s Top Privately Held Businesses

Automobile Protection Corporation (APCO), a provider of EasyCare vehicle service contracts and other F&I products, was chosen by DiversityBusiness.com as one of the top privately held businesses in Georgia.

April 28, 2009

APCO Honored by Better Business Bureau for Community Service

Automobile Protection Corporation (APCO), a provider of EasyCare vehicle service contracts and other F&I products, was presented with the Better Business Bureau’s 2009 Torch Award for Community Service in Metro Atlanta, Athens and Northeast Georgia (BBB).

April 1, 2009

Keep Lenders from Steering Away Profits

F&I expert provides four ways to keep lenders from steering away profits.

April 1, 2008

F&I in an X&Y World

Is your current F&I sales process adding value or alienating customers? In today’s world of Google, Myspace and YouTube, word-tracks are like 8-tracks: obsolete. Expert explains how to give today’s Generation X and Y customers what they want: a fast-paced, non-confrontational buying experience.

March 1, 2008

CASE STUDY: Life Without The F&I Department

With dealers facing changing customer expectations, increasing demands from the factories and customer resistance to the sales process, eliminating the F&I department might seem like a good idea. Dealership consultant breaks down what life would be like without the F&I department, and the results aren’t pretty.

September 1, 2007

4 Ways to Change Perceptions

The customer’s first impression of you is a tone setter for the entire transaction. So what warning signs are you putting up? This month we explore four ways to put your customer at ease.

May 1, 2005

Wanted: A Jack of All F&I Trades

An F&I manager must perform a broad range of duties, including helping customers, interacting with the sales team and lenders, keeping abreast of changing laws and maintaining a desired level of dealership profitability.