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December 20, 2017

UPDATED: Core F&I Product Could Put Some Auto Finance Deals Under Military Lending Act’s Requirements

Based on an interpretive rule issued by the Defense Department on Dec. 14, including credit-protection products like GAP in a servicemember’s vehicle finance contract could subject it to a slew of restrictions and requirements under the Military Lending Act (MLA).

December 5, 2017

EFG Companies Launches Mobile App

Born out of the F&I product provider’s 2015 and 2016 F&I Innovator of the Year competitions at Northwood University, EFG Companies’ Driver’s Advocate mobile app features a host of service-retention tools, including a loyalty rewards tracker, and doubles as an inventory-management tool.

December 5, 2017

Alpha Warranty Rolls Out Online Claims Submission Tool

The new online tool allows service departments to enter multiple claims and multiple jobs at once without having to call in the claim. Company officials said claims can be submitted through the portal in about two to three minutes.

December 5, 2017

CNA National Welcomes New VP of Reinsurance

The F&I product provider named Rob Hehr to the newly created position of vice president of reinsurance. For the past seven years, the more than 25-year industry veteran served in an executive role with Gulf States Financial Services/GSFSGroup.

December 4, 2017

Still a Work in Progress

The editor explains why he put another digital retailing startup on the cover and looks at two studies that point to online car buying and financing still being a work in progress.

December 4, 2017

Popping the F&I Question

F&I trainer says F&I offices can learn a lot from the current ‘promposal’ craze. He offers a three-step process for converting your one-size-fits-all presentation into a personalized, needs-based proposal.

November 29, 2017

Warranty Expert Joins AUL as Business Development Manager

Paul Leary, a 25-year veteran of the warranty business, will be responsible for working with agents and dealers in the company’s Central region.

November 14, 2017

F&I Pacesetters: Gerald Jones Auto Group

Meet the two operations that were also in the running for the American Financial & Automotive Services Inc.-sponsored F&I Dealer of the Year.

November 14, 2017

Handling the ‘Last Car’ Objection

Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

November 8, 2017

Craig Robinson Named President of AAGI

The 20-year industry veteran and former executive with The Warranty Group will coordinate strategy and development for AAGI’s products, services, and technology. Tim Brugh, who held the title since May 2013, named CEO.