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June 30, 2015

F&I Tip of the Week: Writing Your Own Check

F&I trainer Gerry Gould has a question for F&I managers who say their check isn’t big enough: Are you doing everything you can to make your check the biggest it can be?

June 18, 2015

F&I Tip of the Week: Measuring F&I Success

Profitability and product penetrations might be the typical measures of F&I success, but John ‘The F&I Professor’ Vecchioni says there’s a better way to guage success in the F&I office.

June 16, 2015

Service Group Tabs Dupaquier as Director of Training Center

F&I trainer Tony Dupaquier was named director of Service Group's national training center. He will teach classes and develop the school's curriculum and marketing outreach.

June 16, 2015

F&I Tip of the Week: Handling 'Can I Think About It?' Situations

What do you do when customers ask if they can think about it? F&I trainer Gerry Gould has the answer in his latest F&I Tip of the Week.

June 2, 2015

F&I’s New Mantra

The magazine’s resident F&I trainer says F&I pros need to exchange the mantra of ‘always be closing’ for ‘always be connecting.’

May 28, 2015

F&I Tip of the Week: Setting Expectations

Do you inform your customers about how today’s technologically advanced vehicles will impact their cost of ownership? F&I trainer Drew Leslie explains why you should in his latest F&I Tip of the Week.

May 19, 2015

F&I Tip of the Week: The ‘I Bought It and Never Used It’ Objection

How do you respond to a customer who says they purchased an F&I product but never used it? Gerry Gould has the answer in F&I’s Tip of the Week.

April 23, 2015

F&I Tip of the Week: Nurture the Sales Staff

F&I trainer Drew Leslie weighs in on the dysfunctional relationship between sales and F&I. His recommendation is to not let the sales staff become a product of their environment.

March 24, 2015

F&I Tip of the Week: Batting Practice

With spring training in full swing, F&I trainer Gerry Gould offers a few words about the importance of practice and preparation. As he says, the last place you want to get in a little practice time is in front of the customer.

October 30, 2014

Early Bird Rate for Compliance Summit Expires Friday

Agents, dealers and F&I personnel interested in attending the industry's newest compliance event must register by midnight tomorrow to save $100. Watch the video for more details.