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November 1, 2011

Debating the Hybrid Manager

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

November 1, 2011

[Updated] F&I Directors Talk Shop

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

October 25, 2011

CNA National Names New Actuarial Director

CNA National has appointed Tim Schilling, former vice president and chief actuary for Fidelity National Title Group, to the newly created position of actuarial director.

August 16, 2011

Interstate Names Mishler CEO

Interstate National Corporation has named Mark H. Mishler as the company’s new CEO. Mishler was previously at the helm of The Warranty Group Inc. as president, chief operating officer and board member.

January 1, 2007

Finding, Hiring and Keeping Winners

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.

August 1, 2006

Temporary F&I Specialists Help Dealers Fill the Void

Every dealership is short staffed at times due to vacations, leaves of absence, resignations or terminations. Access to highly-trained substitutes keeps operations flowing and can even improve profitability.

May 1, 2006

Hiring Process Determines End Results

Customer loyalty is often related to employee retention, making the initial selection of staff members critical. Prepare for interviews, use assessment tools and start new employees off right with thorough training.