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TAG SEARCH RESULT: United Development Systems

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June 23, 2015

F&I Tip of the Week: The Right Way to Listen

Do you listen to your customers with the intent to reply or the intent to understand? F&I trainer Gerry Gould explains why it matters and how he learned the difference the hard way.

June 16, 2015

F&I Tip of the Week: Handling 'Can I Think About It?' Situations

What do you do when customers ask if they can think about it? F&I trainer Gerry Gould has the answer in his latest F&I Tip of the Week.

June 11, 2015

F&I Tip of the Week: Make It Your Own

Word-tracks are a great tool for overcoming objections, but UDS’ Drew Leslie explains why injecting a little personality will go a long way.

 

June 9, 2015

F&I Tip of the Week: The Maintenance Upsell

With vehicle OEMs offering two to four years of complimentary maintenance, F&I trainer Gerry Gould says upselling that coverage, especially in the service drive, should be a no-brainer.

May 28, 2015

F&I Tip of the Week: Setting Expectations

Do you inform your customers about how today’s technologically advanced vehicles will impact their cost of ownership? F&I trainer Drew Leslie explains why you should in his latest F&I Tip of the Week.

May 27, 2015

UDS Takes Home Diamond and Gold in Dealers’ Choice Awards

United Development Systems Inc. was named the Diamond Award Winner for F&I Training and Gold Award Winner for Compliance Training in the 2015 Dealers’ Choice Awards.

May 26, 2015

F&I Tip of the Week: Handling the AAA Objection

F&I trainer Gerry Gould breaks down his response to the AAA objection. His approach: Don’t get furious, get curious. Find out what he means in his latest F&I Tip of the Week.

May 19, 2015

F&I Tip of the Week: The ‘I Bought It and Never Used It’ Objection

How do you respond to a customer who says they purchased an F&I product but never used it? Gerry Gould has the answer in F&I’s Tip of the Week.

April 21, 2015

F&I Tip of the Week: Responding to Lower Payment Requests

F&I trainer Gerry Gould breaks down the F&I manager’s roll when customers tell sales consultants they’re payment is too high.

March 24, 2015

F&I Tip of the Week: Batting Practice

With spring training in full swing, F&I trainer Gerry Gould offers a few words about the importance of practice and preparation. As he says, the last place you want to get in a little practice time is in front of the customer.