By Gregory Arroyo
The editor thinks scrutiny from regulators creates a great opportunity for the industry to showcase the true value of the F&I office.
By Gregory Arroyo
Tired of talking about the CFPB, the editor offers a few thoughts on what he thinks is a great opportunity to better connect with car buyers.
By Gregory Arroyo
By Gregory Arroyo
By Marv Eleazer
The CFPB’s saber-rattling has failed to upset the magazine’s in-the-trenches columnist, who reminds us that dealers have survived past attacks on their bottom lines.
By Marv Eleazer
His Madness covers three items you won’t find in any new-hire training manual but are critical to your career in F&I. Together, they make up the unwritten rules of life inside a dealership.
By Marv Eleazer
By Marv Eleazer
By Cory Mosley
The magazine’s resident sales expert goes undercover at several dealerships to get the full customer experience.
By Cory Mosley
The magazine’s sales expert breaks down the keys to hiring and retaining talented members of Generation Y.
By Cory Mosley
By Cory Mosley
By Jim Ziegler
‘Da Man’ doesn’t mince words when he says dealers only have themselves to blame for letting data pirates into their operations. The dealer advocate also offers a three-step test to see if your store is infected.
By Jim Ziegler
‘Da Man’ finds his groove and issues another prediction about the fate awaiting several ‘domestic’ car manufacturers.
By Jim Ziegler
By Jim Ziegler