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June 11, 2018 - Industry News

Cox Names Marianne Johnson CPO

Thirty-year innovation and tech veteran Marianne Johnson has joined Cox Automotive as the company’s chief product officer. She will lead a team developing products across a family of 20-plus brands.

June 11, 2018 - Industry News

Zendesk: Humanize Your Dealership for Sales Success

Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.

June 7, 2018 - Industry News

Volvo Car USA Introduces Next Generation Roadside Assistance

The new roadside assistance technology is designed to complement a growing ecosystem of connected car technologies introduced by Volvo, including valet service, fuel delivery, and in-car delivery.

Tags: connected car, roadside assistance, Volvo Car USA

June 7, 2018 - Industry News

LHM Dodge Ram Avondale Named a Top Company to Work for in Arizona

The Arizona Republic recognized the dealership for its employee incentive programs and no-cost, no-debt online college degree opportunities, as well as its holiday bonus program, employee appreciation and birthday celebrations, community involvement, and annual pinewood derby family competition.

Tags: Best Places to Work, employee retention, Larry H. Miller Dealerships

June 7, 2018 - Industry News

Mercedes-Benz, FCA to Offer Three-Tier Subscription Programs

Mercedes-Benz will offer three tiers in its subscription service, but hasn't announced which vehicles would fall into the tiers. Photo courtesy of Mercedes-Benz USA.  

Mercedes-Benz customers can choose between Signature, Reserve, and Premier, with the automaker’s three-tier subscription program costing subscribers between $1,095 and $2,995 per month. Jeep Wave will also offer subscribers three tiers from which to choose. Pricing has yet to be released.

Tags: Jeep, Jeep Wave, Mercedes-Benz, Mercedes-Benz Financial Services, Subscription Service

June 7, 2018 - Industry News

KAR Names New Leader for Autoniq

Joe Oliveri, a 20-year industry veteran, was named vice president of KAR's Autoniq business unit, which provides mobile and digital vehicle pricing and evaluation reports.

Tags: Autoniq, Kar Auction Services, used-vehicle values, vehicle pricing

June 5, 2018 - Industry News

Alpha Earns Two Stevies in the American Business Awards

Alpha Warranty Services’ earned a Silver Stevie in the American Business Awards’ Veteran-Owned Business of the Year category, while CEO Steve Rosenvall earned a Bronze Stevie in the Executive of the Year category for the insurance industry.

Tags: Alpha Warranty Services, American Business Awards, F&I product provider, Stevie Awards

June 5, 2018 - Industry News

Binary Automotive Adds to Executive Team

Binary Automotive Solutions announced the addition of Joe Turner, Matt Ward, and Troy Scheer to the company’s executive management team.

June 5, 2018 - Industry News

Black Book: Used Values Up 0.8% in May

Black Book’s Used Vehicle Retention Index shows 15 used-vehicle segments made gains in May, contributing to a 0.6% marketwide improvement over the past 12 months.

June 5, 2018 - Industry News

KBB: SUV/Pickup Demand Drive Up May's Avg. Transaction Price

May's average transaction price for light vehicles rose by a healthy 3%, even as new-vehicle demand is expected to falter in 2018, according to the vehicle information site.

Tags: average transaction price, Chevrolet, Ford, General Motors, Kelley Blue Book, Lincoln, pickups, SUV

June 4, 2018 - Industry News

AAGI Debuts Three New Products

AAGI has added AutoGuard Plus Mechanical GAP, AutoGuard Prepaid Maintenance, and AutoGuard Sentinel to its lineup of aftermarket products.

June 4, 2018 - Industry News

Auto/Mate Integrates With Quik Video

A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.

June 1, 2018 - Industry News

Fiat Chrysler to Establish Captive Finance Company

The automaker's chief executive told investors today that the company will establish its own captive finance company by 2022. One option being considered is the purchase of Chrysler Capital from Santander Consumer USA, which is five years into the 10-year preferred financing agreement it signed with FCA in 2013.

Tags: auto finance, captive finance, Chrysler Capital, FCA

June 1, 2018 - Industry News

Fiat Chrysler to Electrify 30 Models by 2022

Fiat Chrysler's five-year plan to 2022 includes a heavier emphasis on Jeep and Ram, as well as a broad-ranging electrification initiative. Photo courtesy of FCA.  

The company's executive leadership, including outgoing chief executive Sergio Marchionne, outlined the new investments during a June 1 investors meeting. Marchionne presented a five-year plan for the company, even though he has said he will retire in 2019.

Tags: Chrysler, Chrysler Capital, Dodge, FCA, Fiat, Jeep, Santander Consumer USA

June 1, 2018 - Industry News

Fidelis Adds Fluids Check Service

Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.

May 31, 2018 - Industry News

Assurant Completes Acquisition of The Warranty Group

Following the announced closing of its acquisition of The Warranty Group, Assurant announced new leaders for its global automotive business.

Tags: Assurant, F&I manager, F&I products, general agents, online F&I, The Warranty Group, vehicle service contracts

May 31, 2018 - Industry News

Experian: Americans Borrow Record Amounts for Auto Purchases in Q1

The dream of owning a new vehicle is becoming more elusive for the average American consumer, with the average amount financed and monthly payment for a new vehicle climbing to record highs of $31,455 and $523, respectively.

Tags: auto finance, average finance amount, average monthly payment, Experian Automotive, interest rates, prime, subprime

May 31, 2018 - Industry News

Tech Crunch: UTI Opens NJ Campus

Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing shortage of skilled technicians.

May 31, 2018 - Industry News

OTE Releases Ecommerce Solution for Selling F&I Products Online

The turnkey, ecommerce solution allows dealers to present options for service contracts, tire-and-wheel, GAP, and many other F&I products during or after the time of purchase. Consumers simply visit the dealer’s website and enter their VIN to access competitive rates from multiple F&I product vendors.

Tags: digital retailing, Ecommerce, F&I products, online F&I, OTE, Over the Edge

May 30, 2018 - Industry News

Drive Motors Hires New Senior Director of Consumer Experience

Lauren Wolfe, a more than 15-year digital-marketing specialist, will spearhead growth on the West Coast as the digital retailing provider’s new senior director of consumer experience.

Tags: digital retailing, Drive Motors, online F&I

May 30, 2018 - Industry News

Car-Ware Integrates BillingTree Digital Payment Technology

Users of Car-Ware’s dealer management solutions can now offer an industry-specific digital payment solution for auto finance transactions.

May 29, 2018 - Industry News

Autotrader, Kelley Blue Book Team With LendingTree

Adding LendingTree's capabilities to the Autotrader and Kelley Blue Book sites allow car buyers to research, shop and secure financing on a vehicle all in one spot.

Tags: Autotrader, Cox Automotive, digital retailing, Kelley Blue Book, LendingTree, online F&I

May 29, 2018 - Industry News

May Flowers: Cox Predicts 3% Increase in New-Car Sales

Cox Automotive forecasts new light-vehicle sales to reach 1.56 million units by the end of the month — a 3% year-over-year increase — despite a downward trending SAAR.

May 29, 2018 - Industry News

Trump Tariffs Are ‘Big News’ for Auto Dealers

President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for imported vehicles and parts.

May 29, 2018 - Industry News

FCA Recalls 4.8M Vehicles

A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.