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August 6, 2015 - Industry News

Industry Summit to Tackle the Online F&I Movement

The magazine’s annual conference will feature two workshops and two panels that will take a look at the digital challenges and opportunities facing the F&I office.

Tags: Brittany-Marie Swanson, David Gesualdo, F&I process, F&I products, Gregory Arroyo, Industry Summit, Online Marketing, Ron Reahard, Video Advertising

March 11, 2014 - Industry News

Lawmakers Question CFPB’s Internal Management Practices

Three Republican lawmakers are requesting information from the CFPB regarding employee performance reviews after reports surfaced last week about possible racial disparities related to its internal management practices.

Tags: Auto Loans, Brittany-Marie Swanson, CFPB, Congress, Consumer Financial Protection Bureau, discrimination

December 17, 2013 - Industry News

Hyundai Drops Arbitration Clause

Following a critical piece in the New York Times on the arbitration clause found in its warranty statement, Hyundai drops the policy. The change came a week before the CFPB released its first report on the effect of arbitration agreements on consumers.

Tags: arbitration agreements, Brittany-Marie Swanson, Consumer Financial Protection Bureau, Hyundai

December 17, 2013 - Industry News

TD Bank to Trim U.S. Dealer Network

TD Bank officials said the company will trim down its 9,000 member U.S. dealer network in order to provide better service.

Tags: Brittany-Marie Swanson, dealer, Quarterly Earnings, TD Bank Group

December 12, 2013 - Industry News

CFPB Releases Preliminary Arbitration Research

On Wednesday, the CFPB released preliminary research on the use of arbitration clauses in connection with consumer financial products and services. While auto was excluded from the review, the report’s findings make similar provisions used in auto transactions look ‘consumer-friendly by comparison,’ says legal insider.

Tags: arbitration agreements, Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, Dodd-Frank Act, Tom Hudson

December 3, 2013 - Industry News

Consumer Group Seeks to Eliminate Rate Markups in California

Rosemary Shahan, president of CARS, speaks at the CFPB's first public forum on auto lending in November.

A consumer advocacy group has filed a new ballot initiative with the California attorney general’s office. Part of the initiative aims to eliminate dealer markups, something California New Car Dealer Association President Brian Maas says would harm consumers.

Tags: Brian Maas, Brittany-Marie Swanson, California New Car Dealers Association, Consumer Financial Protection Bureau, discrimination, legislation

November 14, 2013 - Industry News

Disparate Impact Challenge Ends in Settlement on Eve of CFPB Forum

On the eve of the CFPB’s first public forum on auto lending, a town council in New Jersey unanimously votes to settle a lawsuit centered on the disparate impact theory.

Tags: Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, discrimination, disparate, Equal Credit Opportunity Act (ECOA), Richard Cordray, Senate, Senate Banking Committee

November 5, 2013 - Industry News

CFPB Responds to Senators’ Demands

CFPB Director Richard Cordray responded Monday to lawmaker demands for information on the bureau’s investigation of the indirect financing channel. The director delivered his response a day before Ally revealed in a filing with the SEC that it may be facing ECOA violations.

Tags: Ally Financial, Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, ECOA, NADA, Richard Cordray

October 31, 2013 - Industry News

Senators Call for ‘Complete Details’ of CFPB Auto Finance Probe

This week, 11 Democrats and 11 Republicans issued a letter to CFPB Director Richard Cordray, demanding transparency in how the bureau is determining the presence of discriminatory practices in the indirect financing channel.

Tags: Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, David Westcott, NADA, National Automobile Dealers Association

October 24, 2013 - Industry News

Public Groups Report Solid F&I Performance for Q3

Lithia officials said the group is focused on increasing F&I performance, while officials with Sonic announced the launch of a new initiative that will have “guest advocates” handle transactions from start to finish. Asbury reported a per-copy average of $1,305 during the third quarter.

Tags: Asbury Automotive, Brittany-Marie Swanson, F&I, Lithia Motors, Quarterly Earnings, Sonic Automotive

October 17, 2013 - Industry News

NADA to Remain Focused on CFPB, Says Incoming Chairman

The hot-button issue for the NADA in 2014 will be the CFPB’s targeting of the indirect financing channel, incoming NADA Chairman Forrest McConnell tells F&I and Showroom.

Tags: Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, NADA, National Automobile Dealers Association

October 15, 2013 - Industry News

KBB Launches Price Advisor Tool

The redesign includes a pricing range for each vehicle make and model, as well as dealership microsites. Officials say customers are more likely to pay at or above fair purchase price for a vehicle once they view the Kelley Blue Book fair price range.

Tags: Brittany-Marie Swanson, Customer Reviews,,, Kelley Blue Book, Pricing, Website

October 8, 2013 - Industry News

Edmunds Redesigning Site Around Price Promise Feature

This month, will launch a newly redesigned site centered on its Price Promise program. It will allow users to select a vehicle with a locked-in, haggle-free price.

Tags: Brittany-Marie Swanson, Edmunds,, Price Promise, Website

September 12, 2013 - Industry News

Online Media to Dominate Automotive Advertising in 2013

A new study predicts that online media will dominate automotive advertising this year. It also indicates that the migration to digital advertising is still in the beginning stages.

Tags: 2013 Automotive Advertising Outlook, advertising, Borrell Associates, Brittany-Marie Swanson, budget, Online

September 10, 2013 - Industry News

New TrueCar Policy Raises Questions

TrueCar takes fire for new write-off policy that requires dealers to pay for every TrueCar user who walks through their door and buys a vehicle. The company’s chief executive said the new policy was added to provide clarity, not to punish loyal users of the service.

Tags: Brittany-Marie Swanson, Policies, Scott Painter, TrueCar, TrueCar Dealer Council,

September 6, 2013 - Industry News

NADA Issues Dealer Data Guidance

The NADA issued a memo to members last week that outlines regulatory requirements for protecting the consumer information they collect. The memo follows warnings about data access from the FTC and F&I and Showroom columnist Jim Ziegler.

Tags: Brittany-Marie Swanson, data, data protection, DMS, Federal Trade Commission, Gramm-Leach-Bliley, NADA, National Automobile Dealers Association

July 25, 2013 - Industry News

Black Book: Pickups Represent Growth Opportunity for Finance Sources

Compact, mid-size and full-size pickups should offer a strong growth opportunity for auto lenders looking to expand their portfolios, according to data from Black Book Lender Solutions.

Tags: auto finance, BlackBook, Brittany-Marie Swanson, Lender, vehicles

June 11, 2013 - Industry News

CFPB Takes Center Stage at NAF Conference

With the CFPB’s Rick Hackett headlining the agenda, the NAF Association broke a decade-old attendance record for its 17th annual Non-Prime Auto Finance Conference.

Tags: Brittany-Marie Swanson, CFPB, NAF Association

May 9, 2013 - Industry News

DOJ Taking Closer Look at Auto Finance

The CFPB isn’t the only regulator interested in what goes on inside the F&I office. The U.S. Department of Justice also is taking aim at retail installment transactions.

Tags: Auto Loans, Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, Indirect Lending

May 7, 2013 - Industry News

CFPB Takes Aim at F&I Products

The Consumer Financial Protection Bureau is reportedly looking into the sale of F&I add-ons, a move that comes less than two months after the bureau said it would hold indirect auto lenders responsible for lending practices it considers discriminatory.

Tags: Brittany-Marie Swanson, CFPB, Disclosures, F&I, Lending, Products, subpoena, WSJ

April 24, 2013 - Industry News

121 Dealers File $50M-Plus Suit Against Carfax

Dealers filed a mass action lawsuit Tuesday against Carfax for monopolizing the market. They claim the quality of the firm’s vehicle history reports is lacking, but dealers also say the exclusive agreements the firm has with OEMs and merchandising sites has forced them to be paying customers.

Tags: $50 million, Andron & Crossett, Bellavia, Blatt, Brittany-Marie Swanson, Carfax Report, Lawsuit, Stephanie Forshee, Vehicle History Reports, VHR

March 12, 2013 - Industry News

CFPB Investigating Ally Financial

Ally Financial revealed in a March filing with the SEC that it is one of the banking institutions being investigated by the CFPB.

Tags: Ally Financial, Brittany-Marie Swanson, CFPB, discrimination, disparate, SEC filing, Tom Hudson

March 8, 2013 - Industry News

Dealership Facebook Fans Only Seeing 16 Percent of Posts, Digital Air Strike Reports

Dealers don't have to worry about spamming their Facebook fans. That's because News Feed settings are filtering out posts.

Tags: Brittany-Marie Swanson, Digital Air Strike, Facebook, facebook advertising, webinar

February 28, 2013 - Industry News

Banks, Legal Insiders React to CFPB's Discrimination Claims

Experts weigh in on recent reports that the CFPB issued warnings to banks over practices related to auto retail installment sales transactions. If reports are correct, experts believe the CFPB may be stretching the definition of the Equal Credit Opportunity Act too far.

Tags: Brittany-Marie Swanson, CFPB, discrimination, disparate, Tom Hudson

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