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August 27, 2015 - Industry News

Consumer Complaints Hit 677,000, CFPB Reports

The Consumer Financial Protection Bureau has received more than 677,000 consumer complaints as of August 1, according to the bureau’s monthly consumer complaints snapshot. The biggest increase was in credit reporting complaints.

Tags: CFPB, consumer complaints, Consumer Financial Protection Bureau, Credit, credit reports, Credit Scores

July 28, 2015 - Industry News

N.J. Consumer Affairs Division Reaches $25K Settlement with Dealer

The New Jersey Division of Consumer Affairs and AutoSource Group, a used-car dealership, have settled a lawsuit filed by the regulator earlier this year. The dealership was accused of failing to disclose the condition of its cars, among other things.

Tags: consumer complaints, fraud, Lawsuit, lemon law, New Jersey, Settlement, used vehicles

July 16, 2015 - Industry News

CFPB’s Cordray Commends Honda’s New Markup Policy

At the CFPB’s semi-annual report to Congress Wednesday, the bureau’s director praised Honda Finance for setting limitations on dealers’ ability to mark up interest rates on auto loans. But he also fielded questions about whether the bureau is overstepping its jurisdiction.

Tags: CFPB, Congress, consumer complaints, Consumer Financial Protection Bureau, discrimination, Honda Financial Services, Richard Cordray

July 2, 2015 - Industry News

Troubled Dealership Seeks Name Change

A Massachusetts dealership is seeking a name change after a video of its employees harassing a pizza delivery man went viral.

Tags: compliance, consumer complaints, online reputation management, YouTube

March 19, 2015 - Industry News

FBI Offers Reward for Fugitive Dealer

The FBI is offering $20,000 for the arrest of a New Jersey dealer who has reportedly fled the country after more than 75 people filed complaints against him.

Tags: compliance, consumer complaints, FBI, fraud

March 10, 2015 - Industry News

Dealer, Employee Charged With Threatening Customer

Charges were filed against the owner and an employee of F&R Auto Sales after a customer claimed they threatened her. The dealership first made headlines in January when a video of its employees harassing a pizza delivery man went viral.

Tags: compliance, consumer complaints

May 27, 2014 - Industry News

W. Va. Attorney General Files Suit Against Used-Car Dealer

The used-car dealer is accused of selling vehicles with mechanical defects, charging illegal fees and repossessing vehicles without the required legal notices. Twenty-two formal complaints were made against the dealer by the time the suit was filed.

Tags: attorney general, compliance, consumer complaints, Lawsuit, used-car dealer

December 12, 2013 - Industry News

Report on CFPB Reveals Transparency Issues

A new report shows financial institutions aren’t the only ones calling for more transparency from the CFPB. Consumers are also asking the bureau to be more more open about its activities.

Tags: CFPB, compliance, consumer complaints, Consumer Financial Protection Bureau

August 29, 2013 - Industry News

Dealer Ordered to Pay $2M in Restitution

As part of a plea bargain for failing to give $1.2 million in sales tax to the state, the New Jersey dealer will pay restitution and will never again own, work at or consult for a dealership in the state.

Tags: consumer complaints, fraud, used car

July 17, 2012 - Industry News

19 Dealers Charged With Deceptive Advertising in Two-Month Span

Dealer advertising has caught the attention of federal regulators in recent months, but it also has popped up on the radar of state regulators in South Dakota, North Carolina, Connecticut, West Virginia, Vermont, Massachusetts, New Jersey and Ohio.

Tags: attorney general, consumer complaints, FTC, Unfair and Deceptive Advertising

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