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December 14, 2016 - Industry News

EFG Companies Names Winner of 2016 Innovator of the Year Award

EFG Companies and Northwood University have named Team Vigilance the winner of their 2016 Innovator of the Year competition. The three-person team was awarded $25,000, and could see their winning product developed by EFG for market availability.

Tags: Customer Retention, EFG Companies, Innovator of the Year Award, Northwood University, technology

July 27, 2016 - Industry News

Cox Automotive: Service Contracts, Warranties Drive Service Retention

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.

Tags: Cox Automotive, Customer Retention, Customer Service, F&I, service department

June 30, 2015 - Industry News

Automotive Loyalty Reaches Highest Levels in a Decade, IHS Reports

IHS reported this week that brand loyalty among automotive brands has reached a 10-year high, with 13 brands also realizing 10-year highs in loyalty rates.

Tags: Customer Retention, IHS Automotive, Loyalty Rates, new-vehicle sales

April 9, 2015 - Industry News

Auto/Mate Releases Customer Loyalty eBook

Auto/Mate Dealership Systems has released a free eBook to help dealers increase customer loyalty and generate higher profits in 10 simple steps.

Tags: Auto/Mate, Customer Loyalty, Customer Retention, Customer Service, training

November 26, 2013 - Industry News

Maritz: Car Shopping a Lonely Journey, Dealers Missing Opportunities

Maritz Research’s latest study reveals that 75 percent of customers who are in the market for a new car never hear from dealers.

Tags: Customer Retention, Maritz Research, Study

September 5, 2013 - Industry News

DMEautomotive Launches Loyalty Analytics System

Designed by the DMEautomotive Strategy and Analytics team, DMEInsights is a customer loyalty analytics system designed to drive dealership service marketing.

Tags: Customer Retention, DMEautomotive

November 13, 2012 - Industry News

Frost & Sullivan: Dealers Need to Follow Auto Finance Industry's Lead

In its new study, Frost and Sullivan expects the auto finance market’s annual lending value to grow from $340.77 billion last year to $440.21 billion by 2018. But the industry will need to address a few market dynamics to realize that expectation, the firm adds.

Tags: Customer Retention, Frost & Sullivan, point-of-sale, POS, Ratika Garg

November 8, 2012 - Industry News

J.D. Power: Automakers Must Address Economy to Sell EVs

J.D. Power and Associates encourages automakers to address economic challenges, not just tout environmental advantages, to increase EV sales.

Tags: Customer Retention, economy, Electric Vehicles, EV, J.D. Power and Associates, sales

August 28, 2012 - Industry News

MediaTrac Adds New Templates to e-Mail Marketing Platform

The marketing technology company has released 130 new e-mail marketing templates for its rewards-based loyalty-and-retention program.

Tags: Customer Retention, dealer loyalty, e-mail marketing, MediaTrac

July 26, 2012 - Industry News

DMEautomotive Gains GM’s 'Plus Ups' Certification

Five of the company’s marketing programs for sales and service are now eligible for iMR sales matching funds and/or parts advertising funds.

Tags: automotive marketing, brand loyalty, CSSR, Customer Retention, DMEautomotive, General Motors, iMR

July 17, 2012 - Industry News

MPi Launches Selling and Retention Tool for Service Departments

MP's WorldClass PORTAL provides a central location for the dealership's customers to view all multi-point inspection information with a click of the mouse.

Tags: Customer Retention, EDGE WorldClass PORTAL, MPi, photos

March 1, 2012 - Industry News

AULtec Acquires CRM Provider e-autobusiness

Digital marketing solutions provider AULtec Inc. has acquired North Carolina-based e-autobusiness, a company specializing in customer acquisition and retention solutions for automotive retailers.

Tags: AULtec, CRM, Customer Retention, Customer Service, software

February 16, 2012 - Industry News

Auto Retail Leads Other Industries in Customer Service, Study Finds

A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.

Tags: Customer Retention, Customer Reviews, Customer Service

February 14, 2012 - Industry News

GM Selects Auto Point as Plus-Up Vendor

Auto Point Inc. was selected by General Motors as a Customer Sales and Service Retention (CSSR) Plus-up Vendor for an important segment of GM customers.

Tags: Auto Point, Customer Retention, General Motors

January 31, 2012 - Industry News

CAR-Research XRM to Unveil New Mobile CRM

CAR-Research XRM’s mobile CRM enables users to update accounts, access sales and service stats, follow up on leads and more from their smartphone.

Tags: CAR-Research XRM, CRM, Customer Retention, Mobile Applications, mobile solution

January 19, 2012 - Industry News

Hyundai Leads in Customer Retention, J.D. Power Reports

J.D. Power and Associates announced that Hyundai earned the top spot in its 2012 Customer Retention study.

Tags: Customer Retention, Hyundai, J.D. Power and Associates

October 20, 2011 - Industry News

DMEautomotive Launches Card-Free Customer Loyalty Program

DMEautomotive’s new customer loyalty program provides extensive reporting options so that dealers can easily measure and monitor results and their return on investment.

Tags: Customer Retention, Customer Service, dealer loyalty, DMEautomotive

August 8, 2011 - Industry News

MediaTrac’s LoyaltyTrac Platform to Power CIMA Loyalty Rewards

CIMA Systems will now use MediaTrac's rewards-based loyalty and retention platform to power its loyalty rewards program.

Tags: CIMA Systems, Customer Retention, dealer loyalty, MediaTrac

June 27, 2011 - Industry News

MediaTrac Releases Customer Retention ‘How-to’ Guide

The new white paper includes information about how auto dealers can achieve retention increases using loyalty and retention marketing.

Tags: Customer Retention, dealer loyalty, MediaTrac

June 7, 2011 - Industry News

CarGurus Study Reveals Top 5 Complaints, Compliments About Car Dealers

A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.

Tags: Customer Retention, Customer Service, dealer

April 18, 2011 - Industry News

Study Reveals Top 10 Reasons Car Shoppers Leave Dealerships

CAR-Research XRM, a CRM solution provider, released on Monday findings from its study of the top 10 reasons why car buyers leave a dealership without buying.

Tags: Customer Retention, new-vehicle sales

February 24, 2011 - Industry News

E-Autobusiness Earns DealerTrack DMS Certification

e-autobusiness, a provider of the AEROS CRM Software Suite for automotive retailers nationwide, announced its certified integration with the DealerTrack Dealer Management System (DMS).

Tags: Customer Retention, Dealertrack, DMS

February 24, 2011 - Industry News

DealerTrack Partners With @utoRevenue on Customer Retention Program

DealerTrack Systems and @utoRevenue have partnered to develop and deliver a new campaign management program for dealers called DealerTrack DMS Campaign Management.

Tags: Customer Retention, Dealertrack, DMS

February 11, 2011 - Industry News

Hendrick Automotive Group Selects Reynolds CRM Solution

The Reynolds and Reynolds Company announced that Hendrick Automotive Group has selected the Reynolds Contact Management solution as the corporate standard for customer relationship management (CRM) tools for all Hendrick dealerships.

Tags: Customer Retention, dealership management system, Reynolds & Reynolds

February 8, 2011 - Industry News

DrivingSales Names 2nd Annual Dealer Satisfaction Award Winners

DrivingSales, the auto industry’s largest car dealer social network, announced on Feb. 4 the winners of the second annual DrivingSales Dealer Satisfaction Awards (formerly the Vendor Ratings Awards).

Tags: automotive SEO, Customer Retention, DrivingSales, inventory, marketing, new-vehicle leads

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