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February 7, 2017 - Industry News

Brandon Honda, Sun Toyota Win DealerRater Consumer Satisfaction Awards

Brandon Honda and sister dealership Sun Toyota are winners of DealerRater’s 2017 Consumer Satisfaction Award, an annual recognition given to auto dealerships in the United States and Canada that deliver outstanding customer service as rated by online consumer reviews.

Tags: Brandon Honda, Customer Reviews, Dealerrater, Sun Toyota

January 23, 2017 - Industry News

Study: Reviews, Social Media Drive Sales and Service

Digital marketing firm Digital Air Strike has released its sixth annual “Automotive Social Media Trends” study, which includes statistics relating to the importance of online reviews and social media engagement among car buyers and service customers.

Tags: Customer Reviews, Digital Air Strike, digital marketing, social media, twitter

December 13, 2016 - Industry News

Reputation Butler to Shake Up the Online Review Game

The company’s directors say Reputation Butler tackles a problem that dealerships face almost daily: monitoring and keeping track of online consumer reviews on countless platforms.

Tags: Cars.com, Customer Reviews, Dealerrater, Edmunds, online reputation management, reputation management, SureCritic, Yellow Pages, Yelp

July 26, 2016 - Industry News

Cars.com to Acquire DealerRater

Once the acquisition is approved, Cars.com will add the automotive industry’s largest dealer review site to its platform.

Tags: Acquisition, Cars.com, Customer Reviews, Dealerrater

February 16, 2016 - Industry News

Merchants Named a 2016 Dealer of the Year by DealerRater

Dealer review site DealerRater named Merchants Auto a 2016 Dealer of the Year, a title given to less than 0.1% of the more than 41,000 dealers in the DealerRater network.

Tags: Award, Customer Reviews, Dealerrater

January 27, 2015 - Industry News

Digital Airstrike Partners With MerchantCircle

Digital Air Strike will integrate its survey technology with MerchantCircle's listings and reviews platform, allowing dealers to provide an easier, more automated method for posting customer reviews.

Tags: Customer Reviews, Dealer Review Sites, Digital Air Strike, Systems Integration

December 16, 2014 - Industry News

DealerRater to Bring Reviews to AutoTrader.com

Beginning this month, DealerRater reviews and ratings will be featured on AutoTrader.com's dealer profile pages.

Tags: AutoTrader.com, Customer Reviews, Dealer Review Sites, Dealerrater, online reputation management

September 23, 2014 - Industry News

DealerRater Launches LotShot App

The web application helps dealership employees easily snap and share customer photos via email at vehicle delivery. Officials with DealerRater said the app can increase the likelihood of customers leaving a review by 50%.

Tags: Customer Reviews, Dealerrater, Email Marketing, review site

June 18, 2014 - Industry News

Digital Air Strike Integrates With Edmunds

The integration allows a dealership’s DMS to trigger a customer survey and seamless feed that feedback to Edmunds.com.

Tags: Customer Reviews, Digital Air Strike, Edmunds.com, Systems Integration

March 25, 2014 - Industry News

J.D. Power, DealerRater Announce Alliance

The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s customer satisfaction insights via the firm’s customer experience management platform.

Tags: Customer Reviews, Dealerrater, J.D. Power and Associates, online ratings

October 15, 2013 - Industry News

KBB Launches Price Advisor Tool

The kbb.com redesign includes a pricing range for each vehicle make and model, as well as dealership microsites. Officials say customers are more likely to pay at or above fair purchase price for a vehicle once they view the Kelley Blue Book fair price range.

Tags: Brittany-Marie Swanson, Customer Reviews, DealerRater.com, KBB.com, Kelley Blue Book, Pricing, Website

September 26, 2013 - Industry News

NY Attorney General Cracks Down on Fake Reviews

Attorney General Eric T. Schneiderman announced an agreement with 19 companies to stop writing fake online reviews and to pay more than $350,000 in fines.

Tags: Customer Reviews, Deceptive Advertising, false advertisements, fraud, online reputation management, review sites

September 26, 2013 - Industry News

Edmunds No. 4 Most Trusted Review Site, New Study Shows

A new study from Maritz Research shows that consumers trust larger, more established sites like TripAdvisor and Zagat. As for auto-related sites, Edmunds cracks the research firm's Top 5 list for most trusted review site.

Tags: Customer Reviews, Dealerrater, DealerRater.com, Edmunds, Edmunds.com

September 24, 2013 - Industry News

Yelp Takes On Law Firm Over Fake Reviews

Yelp filed another lawsuit against a company that allegedly posted fake reviews. This time, the complaint was filed against a law firm that successfully sued Yelp over its advertising practices.

Tags: Customer Reviews, Lawsuit, online reputation management, Yelp

April 9, 2013 - Industry News

DealerRater Integrates Reviews Into vAuto’s AutoVisor

DealerRater and vAuto partner to integrate more than one million dealer reviews into vAuto’s AutoVisor tool. Dealers can showcase three reviews in an AutoVisor report, including a direct link to the dealer’s review page on DealerRater.com.

Tags: Customer Reviews, Dealerrater, DealerRater.com, vAuto

February 16, 2012 - Industry News

Auto Retail Leads Other Industries in Customer Service, Study Finds

A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.

Tags: Customer Retention, Customer Reviews, Customer Service

January 26, 2012 - Industry News

DealerSocket Adds Rating Tool to MarketPlace Line

DealerSocket’s MarketPlace Social features customizable options and allows dealers to solicit ratings for social media rating sites such as Yelp, Google and DealerRater.

Tags: CRM, Customer Reviews, DealerRater.com, DealerSocket

December 1, 2011 - Industry News

Dealers Providing Better Sales Experience, New Study Reveals

Car buyers are spending more time on dealerships, but dealers are providing a better experience. Technology demonstrations, according to J.D. Power and Associates’ new study, were the key.

Tags: Customer Reviews, Customer Service

August 15, 2011 - Industry News

DealerRater Launches Employee Review Feature

DealerRater’s Certified Dealer Program includes a new feature that will enable dealers to showcase their top-reviewed employees and their associated review counts.

Tags: Customer Reviews, Dealer Websites, DealerRater.com, Internet Shopper, Web Tools

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