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November 16, 2017 - Industry News

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

John Pappanastos, president and CEO of EFG Companies

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive

November 21, 2016 - Industry News

Auto/Mate Employees Tout 1,000-Plus Years of Combined Dealership Experience

Auto/Mate Dealership Systems today announced that after its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships.

Tags: Auto/Mate, Customer Service, Dealership

July 27, 2016 - Industry News

Cox Automotive: Service Contracts, Warranties Drive Service Retention

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.

Tags: Cox Automotive, Customer Retention, Customer Service, F&I, service department

March 24, 2016 - Industry News

Only 30% of Customers Return to Selling Dealer for Service, Study Reveals

Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.

Tags: Cox Automotive, Customer Service, Maintenance, Repairs

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, service department, vehicle recall

March 8, 2016 - Industry News

EFG Honored in Three Categories at 10th Annual Stevie Awards

For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.

Tags: Customer Service, EFG Companies, sales, Stevie Award

August 11, 2015 - Industry News

Auto/Mate Video Focuses on Employee Happiness

Auto/Mate Dealership Systems released a new corporate video reflecting the company’s marketing initiative, which emphasizes employee happiness.

Tags: Auto/Mate, Customer Service, employees, marketing

June 17, 2015 - Industry News

Eyewitness Surveillance Launches Line of Dealership-Specific Tools

Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.

Tags: chat service, Customer Service, Finance, service department

April 9, 2015 - Industry News

Auto/Mate Releases Customer Loyalty eBook

Auto/Mate Dealership Systems has released a free eBook to help dealers increase customer loyalty and generate higher profits in 10 simple steps.

Tags: Auto/Mate, Customer Loyalty, Customer Retention, Customer Service, training

January 15, 2015 - Industry News

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

Tags: Customer Service, Ford, Lincoln, mobile menu, parts and service

January 30, 2014 - Industry News

Industry Must Focus on ‘Dealership Experience,’ Autotrader.com Says

New research from AutoTrader.com shows that the “dealership experience” and “customer handling” are leading factors that determine where consumers make their purchases.

Tags: AutoTrader.com, Car Shopping, Customer Service

November 19, 2013 - Industry News

New Payment Tool Designed to Streamline Service Transactions

SwervePay Auto’s new cloud-based solution is designed to eliminate ‘phone tag’ delays between service departments and their customers.

Tags: Customer Service, Dealer Software, Service

October 8, 2013 - Industry News

Autosoft Creates Direct-to-Dealer Sales Force

After using independent reps for more than two decades, the dealer management system provider creates an internal sales force to work directly with dealers.

Tags: AutoSoft, Customer Service, DMS

June 13, 2013 - Industry News

Lexus Partners With MyDealerLot

Lexus will provide dealers with MyDealerLot automated guest recognition technology to bridge sales and service operations and drive a better customer experience.

Tags: Customer Service, Dealership, Don Fordiani, George Cresto, Lexus, MyDealer Lot, sales

March 2, 2012 - Industry News

Chevrolet Dealers Earn Top Spot in Customer Experience Ratings

A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.

Tags: Chevrolet, Customer Service, Temkin Group

March 1, 2012 - Industry News

AULtec Acquires CRM Provider e-autobusiness

Digital marketing solutions provider AULtec Inc. has acquired North Carolina-based e-autobusiness, a company specializing in customer acquisition and retention solutions for automotive retailers.

Tags: AULtec, CRM, Customer Retention, Customer Service, software

February 16, 2012 - Industry News

Auto Retail Leads Other Industries in Customer Service, Study Finds

A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.

Tags: Customer Retention, Customer Reviews, Customer Service

December 1, 2011 - Industry News

Dealers Providing Better Sales Experience, New Study Reveals

Car buyers are spending more time on dealerships, but dealers are providing a better experience. Technology demonstrations, according to J.D. Power and Associates’ new study, were the key.

Tags: Customer Reviews, Customer Service

November 10, 2011 - Industry News

VIDEO: Tip of the Week

When it comes to buying a car, consumers are concerned with three things. United Car Care’s John Vecchioni reveals what they are and how addressing them earlier on will improve the dealership's chances of making a sale.

Tags: Customer Service, training, United Car Care

October 25, 2011 - Industry News

Porsche, Domestic Brands Attracting Female Shoppers, Edmunds.com Reports

During the first eight months of the year, Porsche experienced a 21 percent increase in female car buyers compared to the year-ago period, according to Edmunds.com.

Tags: Customer Service, market share, Porsche

October 20, 2011 - Industry News

DMEautomotive Launches Card-Free Customer Loyalty Program

DMEautomotive’s new customer loyalty program provides extensive reporting options so that dealers can easily measure and monitor results and their return on investment.

Tags: Customer Retention, Customer Service, dealer loyalty, DMEautomotive

August 2, 2011 - Industry News

DealerRater Launches Enhanced Facebook Tool for Dealer Reviews

DealerRater’s new Certified Dealer Program provides dealers with the ability to post customer reviews directly to their Facebook fan page wall.

Tags: Customer Service, DealerRater.com, Facebook, social media

June 27, 2011 - Industry News

AutoUSA Becomes Authorized Agent for AVA Virtual Sales Assistant

The AVA Virtual Sales Assistant helps salespeople manage more leads by engaging with customers and acting as a liaison between the customer and the sales department.

Tags: AutoFerret, AutoUSA, Customer Service, Internet Leads, internet sales, Internet Shopper, lead management

June 7, 2011 - Industry News

CarGurus Study Reveals Top 5 Complaints, Compliments About Car Dealers

A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.

Tags: Customer Retention, Customer Service, dealer

April 19, 2011 - Industry News

ADP Dealer Services’ Cobalt Unit Earns Customer Service Award

The Dealer Services division of ADP Inc. announced Monday that its Cobalt business unit has won a 2011 MarketTools Achievement in Customer Excellence (ACE) Award.

Tags: ADP Dealer Services, Cobalt, Customer Service

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