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May 22, 2017 - Industry News

Fixed-Ops Specialist Issues Warning

A visit of service departments across the nation revealed that 25% of service lifts are out of compliance with the OSHA’s vehicle lift maintenance and inspection standards. Fixed-ops expert issues a warning and offers four recommendations for maintaining worker safety.

Tags: compliance, fixed operations

April 27, 2017 - Industry News

Lithia: More Acquisitions, More F&I Money

Lithia Motors’ first-quarter results include continued gains in F&I penetrations and revenue, a result the dealer group credits to its aggressive acquisition strategy.

Tags: F&I products, fixed operations, Lithia Motors, used-vehicle sales, used-vehicle values

April 17, 2017 - Industry News

NADA: New-Car Dealerships Employ Record Numbers in 2016

According to the trade group’s NADA Data 2016 report, dealership employees had one of the highest average salaries of any industry.

Tags: employment, F&I, fixed operations, NADA Data Report, National Automobile Dealers Association, new-vehicle sales, used-vehicle sales

July 2, 2014 - Industry News

Dealertrack Acquires ASR Pro

Dealertrack announced this week it has acquired all the assets of ASR Pro, a provider of a web-based multipoint-inspection solution and fixed-operations services for dealerships.

Tags: Acquisition, Dealertrack, fixed operations, Vehicle Inspection

February 5, 2013 - Industry News

Auto/Mate Announces Mobile Solution for Service Departments

Auto/Mate rolled out a new mobile solution for the service department that's designed to allow service advisors to view DMS information and conduct service writeups from the service lane.

Tags: Auto/Mate, Dealership Systems, DMS, fixed operations, Mobile, service department

September 4, 2012 - Industry News

Dealers United Offers Special on TimeHighway’s Service Solutions

Jumping into the service side of the dealership, Dealers United offers members a discount on online scheduling solutions with TimeHighway.com.

Tags: Dealers United, fixed operations, service department, service scheduling, TimeHighway

February 14, 2012 - Industry News

Auto/Mate Updates Fixed-Ops Module

Auto/Mate Dealership Systems announced it has added Automated Dispatch and Electronic Repair Order functions to the fixed-operations module in its dealership management system software.

Tags: Auto/Mate, dealership management system, DMS, fixed operations, repair orders

July 18, 2011 - Industry News

MotiveLogic Launches Fixed-Ops Marketing Dashboards Tool

MotiveLogic’s ‘Fixed Ops Marketing Dashboards’ provide dealers with customer and services data to develop and track rooftop-specific marketing.

Tags: fixed operations, marketing, MotiveLogic, web marketing

May 3, 2011 - Industry News

Mitsubishi Names OneCommand a Diamond Care Service Marketing Provider

OneCommand, a provider of multi-channel marketing solutions for the auto industry, today announced that it has been named a "Diamond Care Service Marketing Provider" by Mitsubishi Motors North America.

Tags: fixed operations, Mitsubishi, OneCommand

December 13, 2010 - Industry News

Resource Automotive DriverPlus Drives Customer Retention

Resource Automotive, a unit of The Warranty Group Inc., reported that its DriverPlus prepaid maintenance program is experiencing double-digit growth, as dealers increasingly focus on fixed operations as the foundation of their customer retention strategy.

Tags: fixed operations, Resource Automotive, Vehicle Maintenance

November 9, 2010 - Industry News

ATcon Launches New Version of Repair Order Analysis Tool

ATcon, a consulting firm focused on fixed operations, has launched a new version of its Electronic Repair Order Analysis (EROA) solution, which analyzes repair orders and assesses service advisor performance.

Tags: fixed operations, repair orders, Service

October 13, 2010 - Industry News

Dealer.com Launches New Service Marketing Package

Dealer.com, a provider of online marketing solutions, has launched the “Service Marketing Package,” an automated solution that delivers service content for dealers’ Websites.

Tags: Customer Service, fixed operations, Service

September 7, 2010 - Industry News

BMW Offers Incentive for Users of MPi’s Fixed-Ops Solution

Software provider Mobile Productivity Inc. announced that BMW of North America will support the use of MPi’s “World Class Inspection” system in BMW Centers in the United States and has launched a special incentive program for centers that enroll with MPi.

Tags: BMW, fixed operations, parts and service

July 20, 2010 - Industry News

Auto Point Launches Video E-mails to Drive Service Business

Auto Point Inc., a provider of vehicle lifecycle management services, released today a series of video e-mails dealers can use to drive more service business.

Tags: fixed operations, parts and service, web marketing

May 18, 2010 - Industry News

MPi Offers Free eBook for Fixed Operations

Mobile Productivity Inc. (MPi), a provider of service department solutions, released a free eBook called, “Key Secrets to Customer Pay Success,” which highlights how dealers use technology and better processes to increase their fixed-operations profits.

Tags: fixed operations, parts and service, Service Contracts, training

May 17, 2010 - Industry News

Dealership Achieves Fixed-Ops Growth With MPi’s EDGE Solution

Frontier Infiniti, a Northern California dealership, uses MPi's EDGE solution to help it achieve better vehicle inspection completion rates, increase its up-sell per inspection and boost its service revenue.

Tags: fixed operations, parts and service, Service Contracts

April 20, 2010 - Industry News

Dealer.com and DriverSide Offer Service and Retention Tools to Websites

Dealer.com and DriverSide have formed an exclusive partnership and will launch a series of products for new- and used-car franchises, the first of which will add fixed-ops content to Dealer.com’s platform.

Tags: fixed operations, parts and service

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