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TAG SEARCH RESULT: J.D. Power

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June 21, 2018 - Industry News

J.D. Power: New-Vehicle Initial Quality Improves Again

The firm’s 2018 study revealed a 4% increase in initial quality from a year ago, with Genesis, Kia, and Hyundai topping the annual study’s rankings.

Tags: Genesis, Hyundai, Initial Quality Study, J.D. Power, Kia

June 20, 2018 - Industry News

J.D. Power: Wholesale Prices Down in May, Auction Volume Growing

Wholesale prices declined in May, while auction volume continues to grow.  Photo by Eric Gandarilla.   

May’s wholesale prices for used vehicles up to eight years in age fell 1.7% from the prior month, a level that’s typical for this time of year, the firm stated in its June Used Car and Light Truck Guidelines report.

Tags: J.D. Power, used-vehicle values, Wholesale Pricing

June 20, 2018 - Industry News

Retail Incentives, New-Vehicle Sales Grow in May

New vehicle sales were up in May, driven in part by bigger incentives. Rising incentive spend could hurt used vehicle values by the end of the year.  Photo by Eric Gandarilla.   

May new-vehicle sales grew by 4.8% from the year-ago period, while average incentive spending per unit grew 6.6% from a year ago to $3,740.

Tags: incentive spending, J.D. Power, new-vehicle sales, SAAR

April 23, 2018 - Industry News

J.D. Power Integrates Car Ratings Into NADAguides.com

NADAguides.com now features J.D. Power's quality, reliability and performance ratings, and reviews. The planned site enhancements occur just eight months after J.D. Power acquired NADAguides.com.

Tags: digital retailing, J.D. Power, NADAguides.com

March 21, 2018 - Industry News

J.D. Power Taps Technology Visionary as President and CEO

Dave Habiger, a seasoned technology sector visionary who has led several initial public offerings and served as CEO of multiple public companies, succeeds Finbarr O’Neill as the data and analytics firm’s new chief executive.

Tags: Analytics, data, Dave Habiger, Finbarr O'Neill, J.D. Power

March 15, 2018 - Industry News

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

Finbarr O’Neill, who is set to retire from J.D. Power this month, was weighing his options for retirement when the vehicle service contract administrator invited him to join its board of directors.

Tags: APCO, EasyCare, Finbarr O'Neill, GWC Warranty Corporation, J.D. Power, vehicle service contracts

February 27, 2018 - Industry News

LMC, J.D. Power: Mixed Results Expected for February

Average incentive spending in February is poised to fall for the first time since 2013 due to lower spending by Domestic manufacturers on trucks and SUVs. The two firms also project a 400,000-unit decrease in the SAAR and a 3% decline in retail sales.

Tags: incentives, J.D. Power, LMC Automotive, new-vehicle sales, SAAR

January 25, 2018 - Industry News

Buick, Porsche Win J.D. Power’s New Vehicle Ownership Awards

For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.

Tags: Buick, CSI, Customer Service Index, J.D. Power, Porsche, sales satisfaction, Total Ownership Experience Awards, Vehicle Dependability

December 21, 2017 - Industry News

J.D. Power: Used Vehicle Price Index Falls 1.4% in November

Underperforming van and car segments led to a decline in J.D. Power's used vehicle price index in November, a reversal from the index's previous three months of consecutive growth.

Tags: J.D. Power, new-vehicle sales, SAAR, Used Vehicle Price

November 14, 2017 - Industry News

J.D. Power: Differing Approaches to Digital Financing Creates Wide Satisfaction Gap

While the digital application channel generated significantly higher levels of overall satisfaction in J.D. Power’s 2017 U.S. Consumer Financing Satisfaction Study, many consumers are waiting longer for a credit decision than those utilizing dealer representatives.

Tags: auto finance, digital retailing, J.D. Power, online F&I

June 19, 2017 - Industry News

J.D. Power: Wholesale Values Decline in May

J.D. Power Valuation Services’ seasonally adjusted used-vehicle price index managed to increase for the first time in a year. While positive, May’s index figure was 7.6% below May 2016.

Tags: J.D. Power, NADA Used Car Guide, used-vehicle values, Wholesale Pricing

April 19, 2017 - Industry News

J.D. Power: Consumers Fear Tech Failures With Autonomous Cars

Compared with 2016, 11% more Gen Z consumers and 9% more Pre-Boomers say they “definitely would not” trust automated technology, according to the firm’s 2017 U.S. Tech Choice Study.

Tags: Autonomous Driving, Connected Vehicle, J.D. Power, U.S. Tech Choice Study

February 22, 2017 - Industry News

J.D. Power: Quality Not Exclusive to Highlines

The 2014 Toyota Prius topped J.D. Power’s latest dependability rankings in the compact car segment, one of 10 category wins for the mass-market OEM. Photo courtesy Toyota Motor Sales USA Inc.

J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.

Tags: Buick, Dodge, Ford, General Motors, J.D. Power, Land Rover, Lexus, Mercedes-Benz, Porsche, Toyota, Vehicle Dependability

December 13, 2016 - Industry News

Trust in Salespeople Top Painpoint for Consumers, DealerSocket Reports

Cutting transaction times was the No. 1 focus for franchised dealers in 2016, but it wasn't the top painpoint for car buyers, according to DealerSocket's 2016 Dealership Action Report.

Tags: Car-Buying Experience, DealerSocket, J.D. Power, Report, Survey, technology

November 18, 2016 - Industry News

NADA Study: Mobility Services, Autonomous Vehicles Biggest Risk to Dealership System

The single biggest risk to the dealership system within the next decade will be the convergence of mobility services with autonomous vehicles. That’s the conclusion of a new research project commissioned by the National Automobile Dealers Association.

Tags: Dealership, Industry Research, J.D. Power, NADA

September 27, 2016 - Industry News

LMC/J.D. Power: September Sales Expected to Fall Despite Record Incentives

For the fifth time in seven months, J.D. Power and LMC Automotive are predicting a year-over-year decline in new-vehicle retail sales for September. But officials with both firms said the numbers don't point to significant weakness or risk, but the firm does see challenges ahead.

Tags: Forecast, J.D. Power, LMC Automotive, new-vehicle sales, SAAR

September 8, 2016 - Industry News

J.D. Power Sale Complete

J.D. Power’s sale to XIO Group in London for $1.1 billion was completed this week, the global alternative investments firm announced on Wednesday. J.D. Power will remain headquartered in Costa Mesa, Calif., and will continue to be led by its existing management team.

Tags: Finbarr O'Neill, J.D. Power, XIO Group

August 15, 2016 - Industry News

J.D. Power: Speed No Longer Top Consideration When Selecting Finance Sources

While speed is no longer a leading factor, it still plays a significant role, according to J.D. Power's 2016 U.S. Dealer Financing Satisfaction Study. The finance sources leading the way in terms of dealer satisfaction were Mercedes-Benz Financial Services and BMW Financial Services.

Tags: dealers, J.D. Power, Lender, Study

August 11, 2016 - Industry News

J.D. Power Appoints New Senior Director of Auto Finance

J.D. Power named Jim Houston senior director of its auto finance practice. The 30-year auto finance veteran will help guide the industry through a potentially volatile period of new-vehicle sales and declining used-car values, the firm said.

Tags: auto finance, Hiring, J.D. Power

July 21, 2016 - Industry News

J.D. Power: Shopping Tools on OEM Websites Improves Customer Satisfaction

A new study from J.D. Power shows that online shopping tools on manufacturer websites significantly improves satisfaction for consumers shopping for a vehicle. The three best-performing sites belong to Land Rover, Jaguar, and Mercedes-Benz.

Tags: Dealer Websites, J.D. Power, Online Shopping, Study

June 22, 2016 - Industry News

J.D. Power: Initial Quality Shows Largest Improvement in Seven Years

Kia ended the 27-year reign of premium brands by ranking highest among all nameplates in J.D. Power’s annual study. Overall, new-vehicle quality improved 6%, which was double last year’s 3% improvement.

Tags: General Motors, Hyundai, Initial Quality Study, J.D. Power, Kia, Toyota, Volkswagen

April 19, 2016 - Industry News

J.D. Power Sold to Global Alternative Investments Firm

J.D. Power owner McGraw Hill Financial is expected to finalize the $1.1 billion sale to XIO Group during the third quarter of 2016.

Tags: J.D. Power, McGraw Hill Financial, Transaction, XIO Group

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, service department, vehicle recall

February 2, 2016 - Industry News

J.D. Power/LMC: Snow Storm Slows But Doesn’t Stop Car Sales in January

The two firms expect January total light-vehicle sales to total 1.1 million units, while the January SAAR is expected to have reached 16.8 million units. LMC Automotive said its sales forecast for 2016 remains at 17.8 million units.

Tags: fleet sales, J.D. Power, January sales, LMC Automotive, Retail Sales, SAAR

January 19, 2016 - Industry News

Vehicle Reliability a Growing a Concern for Car Buyers, J.D. Power Finds

The J.D.Power 2016 U.S. Auto Avoider Study examined the reasons consumers purchased, rejected and avoided models in the marketplace during 2015. According to the survey, vehicle reliability has become a top consideration.

Tags: Car Buyers, car buying, J.D. Power, Study, Survey

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