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August 25, 2017 - Industry News

Lincoln Opens New Luxury Experience Center

The Lincoln Experience Center at the site of The Star in Frisco in Dallas. Photo courtesy of Lincoln.

The Lincoln Experience Center at The Star near Dallas offers a plush, luxurious space for potential clients to learn about the brand at their own pace.

Tags: Lincoln, Lincoln Experience Center, luxury sales

December 12, 2016 - Industry News

Autotrader Announces Top 8 CPO Programs for December

Autotrader today released its list of the Top 8 certified pre-owned programs for the holiday season. According to the company, these certified pre-owned vehicles offer consumers the reliability and safety of a new vehicle, but at a more affordable price.

Tags: Acura, Autotrader, BMW, Buick, CPO, GMC, Lexus, Lincoln, Mercedes-Benz, Nissan

July 26, 2016 - Industry News

FordDirect COO Stepping Down

FordDirect's Valerie Fuller, an 11-year company veteran, will be stepping down as COO on Sept. 1, the company announced yesterday.

Tags: Ford, FordDirect, Lincoln

January 15, 2015 - Industry News

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

Tags: Customer Service, Ford, Lincoln, mobile menu, parts and service

October 14, 2014 - Industry News

Ford, Carfax Expand Partnership in Certified Pre-Owned Sales

Ford and Carfax announced this week that they are expanding their relationship. Now, all Ford and Lincoln CPO vehicles will be listed on Carfax Used Car Listing.

Tags: Carfax, Carfax Vehicle History Report, certified pre-owned vehicles, Ford, Lincoln

January 28, 2014 - Industry News

Ford Signs Licensing Agreement for ADP ServiceEdge Solution

Ford Motor Co. and ADP have signed an enterprise license agreement for ADP ServiceEdge solution, a next-generation service technology designed to enhance the consumer experience.

Tags: ADP Dealer Services, DMS integration, Ford Motor Co., Lincoln, technology

November 26, 2013 - Industry News

J.D. Power: Lender Service Determines Customer Satisfaction With Financing

Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.

Tags: Auto Loans, consumer financial habits, customer satisfaction, JD Power and Associates, Kia, Lincoln, Study

August 27, 2013 - Industry News

KBB: Male New-Car Shoppers Prefer Luxury Makes, Females Favor Imports

Kelley Blue Book reports men are more likely to consider Lincoln, while women prefer Volvo.

Tags: KBB.com, Kelley Blue Book, Lincoln, Volvo

October 18, 2012 - Industry News

Ford Using Carfax Reports for CPO Programs

Ford has selected Carfax to provide vehicle history reports to customers who take advantage of Ford and Lincoln certified pre-owned programs.

Tags: Carfax, CPO, Ford, Lincoln

July 19, 2012 - Industry News

FordDirect Launches Reputation Management Service

FordDirect’s social media management service will provide both Ford and Lincoln dealers with guidance, tools and resources to help them manage their online reputation across 20 social media websites.

Tags: Alexi Venneri, Digital Air Strike, Ford, FordDirect, Lincoln, online reputation management

March 1, 2012 - Industry News

Luxury Sales to Remain Solid, Forbes Insights Predicts

A study by Forbes Insights revealed that the company anticipates luxury auto sales to stay strong into the foreseeable future.

Tags: Acura, Audi, BMW, Cadillac, Infiniti, Jaguar, Lexus, Lincoln, Luxury Vehicles, Mercedes-Benz, Volvo

February 9, 2012 - Industry News

FordDirect Debuts DealerConnection Elite Website Service

FordDirect announced the launch of its new website solution for Ford and Lincoln Dealers, DealerConnection Elite.

Tags: automotive SEO, Dealer Websites, Ford, FordDirect, Internet Leads, inventory, lead generation, Lincoln, mobile solution, Web Tools

February 9, 2012 - Industry News

FordDirect Launches DealerConnection Video Showroom

FordDirect, a joint venture between Ford Motor Company and its franchised dealers, launched DealerConnection Vehicle Showroom (VSR). The solution is based on SiSTeR's Technologies' VSHOC and Publisher platform.

Tags: Ford, FordDirect, Lincoln, online reputation management, social media

November 8, 2011 - Industry News

Ford Credit Launches Lincoln-Branded Captive

Ford Motor Credit Company announced the launch of Lincoln Automotive Financial Services (LAFS), a new captive established to serve Lincoln customers.

Tags: captive finance, F&I products, Ford, Ford Credit, Lincoln, Lincoln Automotive Financial Services

July 7, 2011 - Industry News

Toyota, Ford Top Hybrid Vehicle Scorecard List

The Union of Concerned Scientist’s Hybrid Scorecard rankings named Toyota- and Ford-built hybrids as the top models on its annual list.

Tags: Ford, Fuel Economy, Honda, Hybrid Vehicle, Lexus, Lincoln, Toyota

November 16, 2010 - Industry News

Lincoln Extends Free Maintenance Offer

The Lincoln brand will now permanently offer its Lincoln Complimentary Maintenance Program to all new customers beginning with 2011 model year vehicles.

The Lincoln brand will now permanently offer its Lincoln Complimentary Maintenance Program to all new customers beginning with 2011 model-year vehicles.

Tags: Lincoln, Vehicle Maintenance

July 13, 2010 - Industry News

Detroit Brand Dealers Most Improved in 2010 Satisfaction Study

Mercedes-Benz dealerships ranked highest in the 2010 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Study, which used “mystery shoppers” to measure and compare how consumers are treated when shopping.

Tags: Acura, BMW, Buick, Chevrolet, Customer Service, Dodge, Ford, Infiniti, Land Rover, Lexus, Lincoln, Mazda, Mercedes-Benz, MINI, Mitsubishi, Nissan, Porsche, Scion, smart, Suzuki, Toyota, Volkswagen, Volvo

June 22, 2010 - Industry News

Lincoln Offers Free Scheduled Maintenance

Two weeks after revealing plans to expand the Lincoln brand and enhance the customer experience, the company announced last Friday that it would provide free scheduled maintenance for customers who purchase or lease new 2010 or 2011 Lincoln vehicles this summer.

Tags: Ford, Lincoln, Service

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