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March 27, 2012 - Industry News

Rewarded Customers Visit and Spend More Annually, New Study Finds

Customers enrolled in dealer loyalty programs not only visit more, they spend and buy more cars, MediaTrac's new study concludes.

Tags: dealer loyalty, MediaTrac, parts and service

March 13, 2012 - Industry News

Mazda Service Application Now Available for Android

Mazda North American Operations announced the launch of the "MyMazda" service app for Android-compatible devices.

Tags: Mazda, Mobile Applications, mobile solution, parts and service

March 13, 2012 - Industry News

Industry Veteran Ron Fortt Launches Consulting Company

Retail automotive industry veteran Ron Fortt announced the launch of Automotive Retail Solutions, an independent consulting and training company providing products and services to the automotive industry.

Tags: Automotive Retail Solutions, Business Development Center, extended warranties, parts and service, Service Contracts, training, windshield protection

March 6, 2012 - Industry News

Aging Customer Base Could Affect Dealer Service Profits, DMEautomotive Reports

DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.

Tags: DMEautomotive, new-vehicle market, new-vehicle sales, parts and service, Vehicle Maintenance

February 21, 2012 - Industry News

Auto Point, Partner on Online Service Scheduling

Auto Point Inc. and announced a partnership to give service customers the ability to schedule an appointment 24 hours a day, 7 days a week from their computers or mobile devices.

Tags: AutoPoint, parts and service, TimeHighway

January 31, 2012 - Industry News

MPi to Reveal EDGE WorldClass PORTAL at NADA

MPi’s EDGE WorldClass PORTAL takes the company’s Know Your Vehicle Report and generates personalized web pages that include detailed service recommendations, photos, videos and diagnostics.

Tags: Dealer Websites, MPi, parts and service

January 24, 2012 - Industry News

VIDEO: Tip of the Week

F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.

Tags: parts and service, sales department, Tips for Success, training, United Car Care

January 17, 2012 - Industry News

Average Vehicle Age at Record Level, Polk Reports

Polk reported that the average vehicle age has increased at a quicker rate over the last five years, which should benefit service departments this year.

Tags: parts and service, Polk

January 3, 2012 - Industry News

AutoMotionTV Adds Service Scheduling to Mobile App

AutoMotionTV’s dealer app now features a service scheduling function that enables dealers to push service notification messages to customers.

Tags: AutoMotion TV, Mobile Applications, parts and service

December 21, 2011 - Industry News

40 Percent of Drivers Delaying Auto Maintenance, Consumer Reports Says

A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.

Tags: Consumer Buying Habits, parts and service, Vehicle Maintenance

October 4, 2011 - Industry News

Mazda Launches Service-Geared iPhone App

The MyMazda service iPhone app provides customers with personalized service offers, maintenance reminders, factory maintenance schedules and other information about their Mazda.

Tags: Mazda, Mobile Applications, mobile solution, parts and service

July 18, 2011 - Industry News

Auto/Mate Adds Service Merchandising Module to DMS

Auto/Mate’s Service Merchandising Module works to consolidate service merchandising functions into one screen, increase productivity and improve service department efficiency.

Tags: Auto/Mate, dealership management system, DMS, parts and service

July 18, 2011 - Industry News

MPi Releases Upsell Process eBook for Auto Dealers

MPi’s new eBook, “Earning the Green Light to Customer Upsell Profitability,” contains information on what service advisors need to know about upselling customers, how to do it correctly and how to do it so customers sell themselves.

Tags: MPi, parts and service, Sales Process, training, Vehicle Maintenance

June 17, 2011 - Industry News

U.S. Toyota Production to Reach Full Capacity in September

The automaker announced that North American production levels are expected to reach 100 percent in September, with parts recovery occurring earlier than anticipated.

Tags: parts and service, Toyota

May 3, 2011 - Industry News

UltraCare Maintenance Program Improves Ancira Nissan's Service Retention

MediaTrac, a provider of customer loyalty and retention programs for dealerships, said that San Antonio-based Ancira Nissan is achieving strong retention results by augmenting its Nissan One to One loyalty program with MediaTrac’s UltraCare retention program.

Tags: parts and service, Vehicle Maintenance

April 27, 2011 - Industry News

EasyCare Partners With Jeff Cowan’s Pro Talk on Service Drive Training

EasyCare and Jeff Cowan have partnered to bring his Pro Talk sales training and consulting to more than 2,000 EasyCare dealers across the country.

Tags: EasyCare, parts and service, Service Contracts, training

April 26, 2011 - Industry News

AutoNation Realizes Double-Digit Growth in 1Q

AutoNation Inc. today reported 2011 first quarter net income from continuing operations of $70 million, an increase compared to net income from continuing operations of $59 million for the year-ago period.

Tags: AutoNation, new-vehicle sales, parts and service

March 1, 2011 - Industry News

Two Motor City Dealers Convert </br> Into Sears Auto Centers

Sears Authorized Independent Auto Centers LLC announced the opening of two new franchises at the sites of two veteran Detroit-area auto dealers.

Tags: parts and service

February 1, 2011 - Industry News

Dominion Dealer Solutions Launches Integrated Product Suite

Dominion Dealer Solutions, a division of Dominion Enterprises has introduced its integrated product line, Dominion United, which provides inventory management, lead management, customized Websites, and online service scheduling through a single interface.

Tags: inventory, lead management, parts and service

February 1, 2011 - Industry News

MPi Offers Preview of Customer Retention Tool at NADA 2011

Mobile Productivity Inc., a provider of vehicle inspection tools and services for service departments, will offer dealers a preview of its latest service selling and customer retention tool,, during the 2011 NADA Convention and Expo.

Tags: parts and service

January 24, 2011 - Industry News

Ken Garff Auto Group Selects MediaTrac’s Maintenance Program

Ken Garff Automotive Group has selected MediaTrac’s UltraCare Preventive Maintenance solution to help grow its service revenue and boost customer retention.

Tags: parts and service, Vehicle Maintenance

January 18, 2011 - Industry News

MPi Videos Educate Customers on Service Repairs

Mobile Productivity Inc., a provider of service department solutions, has launched MPi Recommendation Videos, which can be used to educate customers on service repairs.

Tags: parts and service

January 11, 2011 - Industry News

MediaTrac Offers Free e-Book on Customer Loyalty Programs

MediaTrac LLC, a marketing technology company for auto dealers, has released a new e-book to shed light on what drives successful and profitable customer loyalty programs.

Tags: dealer loyalty, parts and service

January 10, 2011 - Industry News

Kia, OneCommand Launch New Service Reminder Program

Kia Motors America (KMA) and OneCommand have launched the Kia Owner Retention Experience (KORE), an automated, multi-channel marketing solution Kia dealers can use to increase buyer loyalty.

Tags: Kia, OneCommand, parts and service

December 13, 2010 - Industry News

CAR-Research XRM Adds Service Manager to CRM

CAR-Research XRM, a CRM solution provider, has added the Service Drive Control Manager module to its CRM. The new module helps technicians identify maintenance and repair work that needs to be performed.

Tags: parts and service, repair orders