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May 30, 2017 - Industry News

VenueVision Launches Centralized Text Messaging Solution for Any DMS

With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.

Tags: digital marketing, parts and service, service department, text marketing, texting

July 27, 2016 - Industry News

Cox Automotive: Service Contracts, Warranties Drive Service Retention

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.

Tags: Cox Automotive, Customer Retention, Customer Service, F&I, service department

May 17, 2016 - Industry News

Recall Masters Now Integrated Into AutoLoop’s Fixed Ops Suite

Recall Masters’ news, data, training and communication will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles during service appointment scheduling, as well as during the vehicle check-in and inspection process.

Tags: AutoLoop, Recall Masters, service department, vehicle recall

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, service department, vehicle recall

February 9, 2016 - Industry News

New EasyCare App Allows Dealers to ‘Own’ the ODBII Port

EasyCare is getting set to launch a new mobile app that will allow dealers to own the ODBII port in their customers’ vehicles. The connection will allow dealers to tailor service offers and alerts, as well as allow customers to perform a full health scan of their vehicle on their mobile device.

Tags: EasyCare, F&I manager, F&I products, mobile app, Mobile Marketing, service department

October 27, 2015 - Industry News

NADA: Employee Salaries at New-Car Dealerships Rise

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.

Tags: F&I manager, NADA, NADA Workforce Study, parts and service, Pay Plans, sales department, service department

June 17, 2015 - Industry News

Eyewitness Surveillance Launches Line of Dealership-Specific Tools

Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.

Tags: chat service, Customer Service, Finance, service department

March 19, 2015 - Industry News

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

Tags: Buick, Customer Service Index, Jaguar, JD Power and Associates, service department

October 15, 2013 - Industry News

DealerRater Launches Certified Service Center

DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.

Tags: auto dealer, auto repair, Certified Service Center program, Dealerrater, DealerRater.com, Maintenance, review site, s, service department

March 14, 2013 - Industry News

Dealership Service Departments Improve Customer Satisfaction, Reports J.D. Power

Dealership service departments are driving up customer satisfaction. The reason, according to J.D. Power and Associates’ annual Customer Service Index study, is repair work is down and maintenance visits are up.

Tags: Customer Satisfaction Index, JD Power and Associates, service department

February 5, 2013 - Industry News

Auto/Mate Announces Mobile Solution for Service Departments

Auto/Mate rolled out a new mobile solution for the service department that's designed to allow service advisors to view DMS information and conduct service writeups from the service lane.

Tags: Auto/Mate, Dealership Systems, DMS, fixed operations, Mobile, service department

September 4, 2012 - Industry News

Dealers United Offers Special on TimeHighway’s Service Solutions

Jumping into the service side of the dealership, Dealers United offers members a discount on online scheduling solutions with TimeHighway.com.

Tags: Dealers United, fixed operations, service department, service scheduling, TimeHighway

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