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December 5, 2017 - Industry News

EFG Companies Launches Mobile App

Born out of the F&I product provider’s 2015 and 2016 F&I Innovator of the Year competitions at Northwood University, EFG Companies’ Driver’s Advocate mobile app features a host of service-retention tools, including a loyalty rewards tracker, and doubles as an inventory-management tool.

Tags: Customer Loyalty, EFG Companies, F&I products, Mobile Applications, Service

August 15, 2017 - Industry News

Dent Wizard Named Top Workplace

For the first time, the St. Louis Post-Dispatch included Dent Wizard in its list of “Top Workplaces” for 2017. The F&I product provider joins other honorees such as Edward Jones, Monsanto and Safelite Auto Glass.

Tags: Dent Wizard, F&I products, paintless dent removal, Service

January 13, 2015 - Industry News

Auto/Mate Introduces Online Service Scheduling, Menu-Building Solution

Rev/Mate will be rolled out in Auto/Mate’s Automotive Productivity Management Suite Fixed Ops/Mate module in 2015. The solution is designed to help service departments maximize customer pay revenue while creating a quality customer experience.

Tags: Auto/Mate, Service, service scheduling

July 15, 2014 - Industry News, CIMA Systems Partner on Service Scheduling

Customers who receive a service notification through CIMA Systems will now be able to book an appointment with a few clicks using TimeHighway’s online appointment scheduling tool.

Tags: CIMA Systems, Service, service scheduling, Systems Integration,

May 27, 2014 - Industry News

The Next Up Adds Capabilities for Finance and Service Departments

The firm has expanded its Web-based system to include applications for a dealership’s finance and service departments. These new applications allow management to view real-time stats and track the time managers spend with customers.

Tags: CRM, Finance, Service

April 15, 2014 - Industry News

Mazda Canada Chooses Xtime for Service Retention

Mazda’s 163 dealership service departments in Canada are now using Xtime’s service scheduling and check-in platform.

Tags: DMS integration, Mazda Canada, Service, service scheduling, Xtime

January 14, 2014 - Industry News

MPi Changes Name to AutoPoint

Under the new name, the company will place greater focus on automotive service. The company also announced it will be consolidating five of its offices into a single facility in February.

Tags: automotive, AutoPoint, MPi, name, Rich Holland, Service

November 19, 2013 - Industry News

New Payment Tool Designed to Streamline Service Transactions

SwervePay Auto’s new cloud-based solution is designed to eliminate ‘phone tag’ delays between service departments and their customers.

Tags: Customer Service, Dealer Software, Service

July 2, 2013 - Industry News

EasyCare Roundtable to Cover Service Department Practices

The EasyCare Service Manager Roundtable will be held in both New England and Atlanta in August. It will feature a workshop with premier service manager and advisor training specialist Jeff Cowan.

Tags: EasyCare, Service, training

June 11, 2013 - Industry News

2014 GM Models to Include New Maintenance Plan

The two-year/24,000-mile program covers four service visits in a 24-month period. It’s also transferrable to subsequent owners.

Tags: auto, dealer, F&I, GM, Service, Vehicle Maintenance

February 21, 2013 - Industry News

Dent Wizard Launches Reconditioning Retail Program

Dent Wizard’s MINT is a dealership-based cosmetic reconditioning retail program designed to provide a dedicated on-site dealership facility to help generate greater service department profits.

Tags: Dent Wizard, NADA, Service

February 14, 2013 - Industry News Invests in Online Repair Source's investment in online auto repair solution RepairPal positions the company to enhance its service category, according to company officials.

Tags:, Maintenance, Mitch Golub, Repair, RepairPal, Service

February 14, 2013 - Industry News

Equifax Bolsters Automotive Services Team

Equifax announced three new additions to its Automotive Services division, part of the firm’s effort to accelerate the development and distribution of new products and services to the automotive industry.

Tags: Automotive Services, dealer, Equifax, Lender, Products, Service

November 6, 2012 - Industry News

MediaTrac Offers Free E-Mail Campaigns for Sandy-Affected Dealers

MediaTrac is coming to the aid of dealers affected by Hurricane Sandy by offering them free e-mail campaigns to reach customers.

Tags: Dealerships, e-mail campaign, e-mail marketing, Hurricane Sandy, Jeff Shenk, MediaTrac, Service

March 20, 2012 - Industry News

Car-Research XRM, ADAM Systems Launch CRM Solution

The new data integration application brings all customer data under one solution, and allows for a seamless exchange between departments.

Tags: ADAM Systems, CAR-Research XRM, CRM, desking, F&I, Service

November 9, 2010 - Industry News

ATcon Launches New Version of Repair Order Analysis Tool

ATcon, a consulting firm focused on fixed operations, has launched a new version of its Electronic Repair Order Analysis (EROA) solution, which analyzes repair orders and assesses service advisor performance.

Tags: fixed operations, repair orders, Service

October 13, 2010 - Industry News Launches New Service Marketing Package, a provider of online marketing solutions, has launched the “Service Marketing Package,” an automated solution that delivers service content for dealers’ Websites.

Tags: Customer Service, fixed operations, Service

September 16, 2010 - Industry News

Warrantech Launches Labor Warranty Program for Service Drive

Warrantech Automotive, an independent provider of service contracts and aftermarket warranties, has launched an extended labor warranty (ELW) program developed exclusively for service departments.

Tags: Service, Warrantech Automotive

June 22, 2010 - Industry News

Lincoln Offers Free Scheduled Maintenance

Two weeks after revealing plans to expand the Lincoln brand and enhance the customer experience, the company announced last Friday that it would provide free scheduled maintenance for customers who purchase or lease new 2010 or 2011 Lincoln vehicles this summer.

Tags: Ford, Lincoln, Service

June 22, 2010 - Industry News

Cadillac to Provide Standard Maintenance Program on 2011 Models

Cadillac announced on Monday that it will provide owners of all 2011 models with frequently required maintenance services for the first four years of ownership or 50,000 miles.

Tags: Cadillac, General Motors, Service

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