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December 13, 2016 - Industry News

Trust in Salespeople Top Painpoint for Consumers, DealerSocket Reports

Cutting transaction times was the No. 1 focus for franchised dealers in 2016, but it wasn't the top painpoint for car buyers, according to DealerSocket's 2016 Dealership Action Report.

Tags: Car-Buying Experience, DealerSocket, J.D. Power, Report, Survey, technology

November 29, 2016 - Industry News

F&I Still a Drag on Improving Transaction Times, Survey Shows

Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.

Tags: CSI, Dealership, eLend Solutions, F&I, Survey, transaction times

October 18, 2016 - Industry News

Survey: Consumers Dissatisfied With How Dealers Resolve Complaints

Results of an online consumer survey conducted by Total Dealer Compliance show high levels of consumer dissatisfaction with how dealers resolve their complaints.

Tags: Complaints, compliance, Survey, Total Dealer Compliance

September 15, 2016 - Industry News

FTC Seeking Clearance to Study Car-Buying Experience at Dealerships

The Federal Trade Commission issued a second Federal Register Notice (FRN) on a proposed qualitative survey that would examine the experience of buying and financing a car at a dealership.

Tags: Dealership Experience, FTC, NADA, Survey

September 14, 2016 - Industry News

Consumers Want Price Transparency From Service Centers, Survey Finds

Price uncertainty is the No. 1 reason a customer won’t visit a dealership’s service center for maintenance, according to results of a survey commissioned by Record360.

Tags: Pricing, Record360, Service Center, Survey, Transparency

August 9, 2016 - Industry News

Consumers Believe Dealerships Are Unethical, Survey Shows

Results of an online survey shows that consumers believe dealerships are unethical. However, the online survey of 200 U.S. adults also shows that something as simple as posting the dealership's code of ethics can go a long way in changing perceptions.

Tags: Dealership Experience, Survey, Total Dealer Compliance

July 26, 2016 - Industry News

Car Buyers and Shoppers Crave Advanced Technology, Study Shows

Findings from a new IHS Automotive global consumer survey indicate that new advanced technologies and increased connectivity are driving consumer preferences as they consider new vehicles.

Tags: IHS Automotive, Survey, Vehicle Technology

July 21, 2016 - Industry News

87% of Consumers Dislike Dealership Experience, Survey Finds

Conducted by Harris Poll on behalf of online retailer Beepi, the study revealed an apparent distrust and negative opinion of car dealerships among consumers polled. In the survey’s findings, 61% of respondents felt like they were taken advantage of at some point in the dealership.

Tags: Beepi, Dealership Experience, Millennial, Survey

May 31, 2016 - Industry News

Consumers Hungry for Used Leases, Survey Says

A survey conducted by Swapalease.com found that both dealers and car buyers are interested in used-vehicle leasing. Top used vehicles consumers would like to lease include the Cadillac Escalade, CTS, and the Jeep Cherokee, while dealers would like to offer used leases on the Buick Regal, Cadillac CTS and Chevrolet Cruze.

Tags: lease, Survey, Swapalease.com, used vehicles

April 26, 2016 - Industry News

Consumers Want an Online Car-Buying Experience From Dealers, CDK Global Survey Shows

A CDK Global survey found that a large percentage of car shoppers want dealer websites to offer more of the car-buying experience online. Information from the survey also found that the majority of respondents felt more comfortable starting the car-buying process on a dealer's website as opposed to a third-party site.

Tags: CDK Global Inc., Online Shopping, Survey

April 19, 2016 - Industry News

Consumers Prefer Compliant Dealerships, Survey Shows

A survey that targeted both consumers and car dealers found that the majority of consumer respondents favored dealerships that adhere to federal regulations. However, survey results also reveal that the majority of dealerships polled did not offer their employees comprehensive compliance training.

Tags: compliance, Consumer Buying Habits, Survey, Total Dealer Compliance

March 10, 2016 - Industry News

KBB: Ride Sharing Not an Imminent Threat to Dealerships

A new study from Kelley Blue Book concludes that the growing popularity of ride- and car-sharing services does not pose an imminent threat to dealerships.

Tags: Dealerships, KBB, Ride-Sharing, Study, Survey

March 10, 2016 - Industry News

FICO Survey: Millennials Prefer to Avoid the F&I Office

Results of a survey conducted by FICO revealed that Millennials still seek the freedom and the convenience of owning their own car. They just don't want to finance their next purchase through a dealership.

Tags: FICO, Financing, Millennials, Survey, Vehicle Ownership

January 19, 2016 - Industry News

Vehicle Reliability a Growing a Concern for Car Buyers, J.D. Power Finds

The J.D.Power 2016 U.S. Auto Avoider Study examined the reasons consumers purchased, rejected and avoided models in the marketplace during 2015. According to the survey, vehicle reliability has become a top consideration.

Tags: Car Buyers, car buying, J.D. Power, Study, Survey

January 6, 2016 - Industry News

FTC Plans to Study the Auto-Buying Experience

On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.

Tags: Customer Experience, Federal Trade Commission, Financing, Survey

December 14, 2015 - Industry News

Certified Pre-Owned Sales Post Best Q3 Performance, Edmunds Reports

The number of consumers willing to pay a premium for the benefits of a certified pre-owned vehicle is growing, Edmunds reported this week. Between July and September, certified pre-owned vehicles accounted for 22% of used-car purchases at franchise dealerships -- the largest share of any third quarter.

Tags: certified pre-owned vehicles, Edmunds.com, Survey

March 31, 2015 - Industry News

Consumers Would Buy Cars on Smartphones, Morpace Reports

In its monthly online survey of U.S. consumers, market research and consulting firm Morpace found that 17% of car shoppers would complete a car-buying transaction from start to finish on their smartphone.

Tags: Internet Shopper, mobile app, Mobile Applications, smartphones, Survey

January 8, 2015 - Industry News

Car Shoppers Interested in Used-Vehicle Leases, Swapalease.com Finds

Eighty-two percent of drivers across the U.S. would consider getting a used car or truck lease that was three years old, according to a survey by Swapalease.com.

Tags: leasing, Survey, Swapalease.com, used vehicles

October 14, 2014 - Industry News

Dealers Increased Charitable Giving in 2014, Survey Shows

More than 70% of new-car dealers surveyed in September said they increased their charitable giving in 2014, according to a new survey conducted by the NADA and Ally Financial.

Tags: Ally Financial, charity giving, NADA, National Automobile Dealers Association, Survey

June 24, 2014 - Industry News

TrueCar: Car Buyers, Dealers Have “Trust Gap”

Car buyers believe that dealers make about five times more profit on the sale of a new car than they actually do, according to a new study commissioned by TrueCar.

Tags: Customer Experience, Profitability, Survey, TrueCar

May 8, 2014 - Industry News

Auto/Mate: Dealers Onboard with Customer Loyalty Programs

A survey conducted by Auto/Mate found that more than half of dealers have customer loyalty or rewards programs, while another 20% are planning to implement one soon.

Tags: Auto/Mate, Customer Loyalty, Mike Esposito, Survey

February 4, 2014 - Industry News

'Income Potential' Drives Interest in Sales Profession, Survey Says

A new survey from Joe Verde Sales & Management Training finds the majority of salespeople chose their job because of income potential.

Tags: Joe Verde, sales department, sales training, Survey

January 28, 2014 - Industry News

Dealers Positive About 2014, Ally Survey Finds

Ninety percent of the 150 dealers Ally surveyed at the 2014 NADA Convention and Expo this past week said their outlook for 2014 sales is positive.

Tags: Ally Financial, GAP, NADA, NADA Convention & Expo, National Automobile Dealers Association, new-vehicle sales, social media, Survey, vehicle service contracts

November 12, 2013 - Industry News

AutoUSA: Financing Tools Generate Best Website Leads

More than half of the respondents of the AutoUSA annual Internet marketing survey said online credit applications were the best source of online leads. Nearly as many dealers indicated that chat applications were the best source.

Tags: AutoUSA, Internet Leads, objection handling, Survey, Website

October 17, 2013 - Industry News

eBay Motors: Car Shoppers Want Streamlined Experience

Nearly half of consumers who purchased a vehicle in the last five years want a confirmed price on a car before heading to the dealership. They also only want to spend only 30 minutes to an hour shopping.

Tags: Car Shopping, Dealer Websites, ebay, eBay Motors, Mobile, Survey

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