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January 30, 2017 - Industry News

eLEND Study: Mobile Technology Adoption Hampered by Resistance to Change

Sixty percent of respondents to the technology provider’s dealer survey indicated that they are not considering using tablets in either their sales or F&I departments. Aside from resistance to change, respondents cited cost and an undefined ROI as reasons for not using mobile tablets.

Tags: digital retailing, eLend Solutions, tablet menu, technology

November 12, 2015 - Industry News

Embracing Tech Results in Higher Customer Satisfaction, J.D. Power Finds

In its 29th year, J.D. Power’s U.S. Sales Satisfaction Index Study showed that the use of technology tools like tablets and computer displays resulted in higher customer satisfaction.

Tags: Digital Age, F&I manager, Internet customer, internet sales, J.D. Power and Associates, tablet menu, Vehicle Sales, virtual F&I office

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