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November 22, 2016 - Industry News

FCC, Canadian Regulator Sign Robocall Agreement

The FCC’s Enforcement Bureau and the Canadian Radio-Television and Telecommunications Commission have agreed to cooperate and share intelligence to combat unlawful automated telephone calls.

Tags: Federal Communications Commission, Robocalls, telemarketing

July 27, 2016 - Industry News

FTC Issues Refunds to Buyers of Bogus "Extended Auto Warranties'

The Federal Trade Commission (FTC)'s six-year effort to collect on a $4.2 million judgement against a telemarketer of “extended auto warranties” came to a end last week. The telemarketer, which did business under the name My Car Solutions, led victims to believe it was affiliated with auto dealers and manufacturers.

Tags: compliance, extended warranties, F&I products, FTC, Robocalls, telemarketing, vehicle service contracts

July 14, 2015 - Industry News

NADA Urges Dealers to Review FCC’s TCPA Ruling

The ruling, issued Friday, could require changes in dealers’ telephone and text marketing practices. Among the changes that could affect dealers is the TCPA’s interpretation of the term “automatic telephone dialing system.”

Tags: autodialers, NADA, telemarketing, Telephone Communications Protection Act

October 7, 2014 - Industry News

Minnesota AG Sues EFG Over Service-Contract Refunds

John Pappanastos, CEO of EFG Companies

Attorney General Lori Swanson is suing EFG Companies for deceptive practices because it failed to deliver on its promise of full refunds for VSCs canceled within 30 days. The company’s CEO tells F&I and Showroom his company will be exonerated once all the facts are presented.

Tags: EFG Companies, extended car warranty, extended warranties, John Pappanastos, Lori Swanson, Minnesota AG, Minnesota Attorney General, Robocalls, telemarketing

September 2, 2014 - Industry News

FTC Updates Fees for 'Do Not Call' Registry

Starting Oct. 1, telemarketers accessing phone numbers on the National Do Not Call Registry will pay $60, an increase of $1, for access to Registry phone numbers in a single area code.

Tags: Do Not Call, Federal Trade Commission, FTC, telemarketing

December 3, 2013 - Industry News

Telemarketer Ordered to Pay $5.1M to Victims of Car-Buying Scam

At the FTC’s request, a Canadian telemarketer was ordered by the court to pay more than $5.1 million to victims of a car-buying scam committed on sites like eBay and Craigslist.

Tags: claims payments, Federal Trade Commission, fraud, telemarketing

May 15, 2009 - Industry News

FTC Files Suit to Stop Illegal Robocalls

The Federal Trade Commission is asking a federal court to shut down a telemarketing campaign that has been bombarding U.S. consumers with hundreds of millions of allegedly deceptive “robocalls” in an effort to sell them vehicle service contracts under the guise that they are extensions of original vehicle warranties.

Tags: Federal Trade Commission, Service Contracts, telemarketing

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